Safeway Insurance Summary
Safeway Insurance was founded in 1959 in Westmont, Illinois, where it is currently headquartered. It is the largest privately-held, family-owned insurance company (rather than a mutual firm or stock company) in the country.
The company primarily sells auto insurance for individuals, but it also provides individual property policies for homes, rentals, condominiums, and mobile homes
Safeway uses the agency model to sell its policies. Online quotes are not available, but you can use the website to find the closest agent’s office and begin the process of obtaining coverage.
You can purchase a full-coverage policy or liability-only insurance, depending on your needs. Liability insurance is necessary in order to comply with state laws. It generally consists of property damage and bodily injury liability. Full-coverage policies add collision, comprehensive, first-party medical coverage and other similar protections for the driver’s vehicle.
Discount information is not available on the Safeway website, but it’s reasonable to assume that safe drivers will generally pay lower rates than those with a history of accidents. The website does mention that options are available for drivers who may have difficulty obtaining coverage from other providers due to their driving record, so some higher-risk policies are available through the company.
Safeway offers personal property insurance products for homeowners and renters. These policies protect the structure and its contents from certain named perils, such as fire or vandalism. Additional perils may be added to the basic policy to increase the overall protection.
Renter’s insurance protects the individual’s belongings and liability that arises in the residence, not the structure of the home or apartment. Personal property may still be insured even if it is not inside the dwelling at the time of the loss, however, the loss must have been caused by a named peril on the policy.
Safeway Insurance also sells homeowners coverage for mobile and manufactured homes. Because of the unique risks associated with mobile homes, many insurance companies choose not to cover them.
Aside from property insurance, Safeway also sells personal liability coverage as part of its homeowners line. This coverage helps to protect you from lawsuits if someone is injured on your property, such as being bitten by your pet.
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Policies are only sold through licensed agents, therefore, anyone looking for pricing information should consult a local agency to find out more. There is no online option for quotes.
Safeway Insurance claims must be filed through your local agent’s office. There is no contact number or online claims form listed on the company website. Instead, the agency will take down your basic information and get you in contact with a claims representative who will walk you through the rest of the process.
Before contacting your agent, you will need to gather basic information about the loss as well as your policy number and contact information. If a police report was filed for the incident, you will want to bring that to your agent’s office as well so that it can be forwarded to the claims department.
After the initial claim has been filed, you will be provided with an adjuster who will investigate the loss and make payment arrangements for your settlement.
Safeway Insurance has been accredited with the Better Business Bureau since 1997 and has an “A” rating on the BBB website. In the last three years, 27 complaints have been posted on the site; four were closed in the last year. Of these, most are listed as problems with a product or service, with some common complaints involving damage estimates that were lower than desired.
It’s worth noting that Safeway Insurance also has several poor reviews on consumer sites like PissedOffConsumer and CreditKarma. A repeated complaint across these sites is that the adjusters are slow to respond to claims and that they do not value repairs high enough when writing estimates.
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There is nothing that really jumps out showing Safeway as a great choice for insurance. They have a lot of complaints, their claims process is a bit behind the times (only reporting to an agent), and their financial strength is just slightly above average.
If you have other options for insurance, you probably want to explore those.
For a list of companies that we recommend, visit our Best Insurance Companies page.