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About Occidental Fire & Casualty
Occidental Fire & Casualty Company of North Carolina was founded in 1961 and has since expanded to cover a number of other states. They are a wholly owned subsidiary of IAT Insurance Group, and also partner in some states with Insurance Manager SageSure.
Occidental appears to offer auto insurance, but the confusing nature of the website makes it difficult to determine if that is true. In fact, our search for information on Occidental brought back some of the most confusing search results we have ever encountered for an insurance company.
Occidental does not have a straightforward website that we could locate, although we did come across some other companies also using the Occidental name. None appear to be related.
The Occidental homeowners insurance website is a one-page site offering very limited information. For auto, we were able to find a website that goes straight to a login page for existing customers; while the web URL uses the Occidental name, only the IAT name appears on the page itself.
The IAT Insurance Group website, meanwhile, is much more comprehensive, but still tells us only that Occidental writes homeowners and flood for both commercial and individual needs. That website does not indicate that Occidental writes auto insurance; in fact, the only personal auto mentioned on the site is Mexico/Non-Resident Private Auto.
Occidental products do appear to be sold through independent agents.
The only products we can confirm from Occidental at the time of this review are homeowners and flood insurance.
Information on these programs is limited to the fact that they offer standard homeowner’s as well as dwelling fire depending on the state of residence.
Flood insurance through the National Flood Insurance Program is offered for both personal and commercial properties.
Third party company SageSure handles policy administration, but they do not handle claims processing.
Occidental only offers quotes through agents, therefore we are unable to provide a comparison to other companies. The lack of information available regarding this company’s products makes it difficult to make any sort of guess as to where their rates might fall.
Claims appear to be handled through IAT – or at least that is where claims information can be found.
There are two toll-free claims lines, depending on the state of residence. IAT also has an online claims form for homeowner’s insurance. It does not specifically state that Occidental policy claims should be filed there, again leaving us (and their customers) to guess and make assumptions.
The claims section does not offer a whole lot of information, so customers are probably better off putting in a phone call to get some guidance – and to confirm they’re actually submitting to the right place.
Ratings and Consumer Reviews
Occidental has an A+ rating with the Better Business Bureau (BBB), with six complaints on file in the past three years. There have been no complaints closed in the past 12 months.
There are ten complaints on Google, with an overall 1.6-star review. Of these, one is a 5-star review citing excellent claims service. The rest of the reviews are negative, mainly citing a poor customer service experience.
The Bottom Line
Occidental Fire & Casualty’s online information is so scattered and confusing that we can’t help but worry that the customer experience will be similarly difficult. We were unable even to confirm whether or not the company still writes auto insurance. Those in search of a good value for personal insurance might be better off looking elsewhere.
For a list of companies that we recommend, visit our Best Insurance Companies page.