We Recommend Hiscox
Arch Insurance products are available in all 50 states, although in some states their products fall under an “excess and surplus” insurance category.
ARCH products are designed for corporations, financial institutions, professional firms, and privately held businesses. All are tailored to the risk potential of each entity.
What that means for customers is that Arch’s requirements to insure a potential customer are based primarily on an extensive risk assessment they conduct. On completion of the assessment, the company produces a highly customized, integrated package of coverages to insure customers’ organizations.
Among the coverages that might be included in a package are:
- Accident & health (both group and individual)
- Builders’ Risk
- Executive Assurance
- Excess Workers’ Compensation
- Healthcare (group and individual)
- Lender Products (credit, mortgage insurance)
- National Accounts Casualty
- Professional Liability
- Surety bonds and insurance
Commercial auto insurance is provided as part of a complete package, but not as a standalone product. Arch has a good reputation for covering national long-haul trucking, delivery, and railroad companies. The only personal coverage offered by Arch Insurance is travel insurance under the trade name RoamRight available on the Internet.
Arch Insurance products are marketed and distributed through appointed independent brokers, including managing general agents and program administrators. Because each customer is provided with a highly customized product, no apples-to-apples comparison is practical. For the most part, premiums could run higher than the cost of basic coverages through more standardized practice, but Arch generally keeps cost low by refusing coverage to high-risk companies.
Commercial claims may be initiated by contacting your agent, calling 877-688-2724, faxing 866-266-3630 or by email to email@example.com. Arch Insurance does not offer an online claims system for commercial customers.
Travel insurance claims are initiated by calling 855-762-6252. RoamRight also maintains a 24/7 help line at 866-443-6971.
Arch insurance has been Better Business Bureau accredited since 2012. The company currently holds an A+ rating on the BBB site. There has been a total of 14 complaints listed in the last three years, six of which have been closed in the past 12 months. There are two negative reviews listed both regarding poor service with travel insurance claims.
|Rating Company||Grade||Financial Outlook|
|AM Best||A+||Under Review|
Arch is not a company for consumers, and is probably too pricey for smaller businesses. For companies that have a high regional or national presence, though, Arch Insurance can provide not only coverage, but also ongoing risk consultation. Definitely worth a look in that circumstance.
For a list of companies that we recommend, visit our Best Insurance Companies page.