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American Integrity Summary
Founded in 2006, American Integrity is one of the many new, local insurance companies in Florida that have moved into the market following strain on the insurance industry that resulted from multiple hurricanes. The company is headquartered in Tampa Bay, and currently serves only the state of Florida.
American Integrity is focused on the home insurance market, writing a small selection of standard home, condo, and manufactured home products. They sell their policies through independent agents and do not currently provide online quoting. American Integrity is one of many insurance companies who are involved in the Citizens Takeout program, which is reducing the policy load on Florida’s last-resort property insurer by offering policyholders a transfer to a new insurance company.
American Integrity Insurance writes several types of coverage for homeowners in Florida, from higher value homes to manufactured homes.
American Integrity’s standard homeowner’s insurance covers replacement cost for the home, personal property coverage, and personal liability for protection from negligence suits.
They also offer their Gold Reserve Endorsement, which increases the standard package policy to include:
- Identity theft protection
- Equipment breakdown coverage
- Increased property coverage
- Increased liability coverage
Identity theft is also available as an endorsement on its own, which can be added to any of American Integrity’s home insurance policies.
American Integrity also writes high value home policies under their Premier plan to cover houses valued between $750,000 and $1.5 million. These policies include higher-value personal property coverage for items such as jewelry, fine art, and more. The Gold Reserve Endorsement can also be added to a Premier policy.
American Integrity offers two levels of Dwelling Fire coverage, a more limited form of home coverage that is often known as landlord’s insurance since it covers the structure but less in the way of personal property.
- DP-1 policies are the most minimal version offered by American Integrity and offer actual cash value coverage for the home. DP-1 is named perils only, which means that it does not cover as many risks. American Integrity will write this type of policy for vacant homes as well.
- DP-3 policies are a more comprehensive version of dwelling fire coverage that covers more perils and includes more options.
American Integrity covers manufactured homes for structure, personal property, and liability, much like a homeowner’s insurance policy, but designed for the specific needs of manufactured homes. Policy options are offered depending on the type and location of the home.
Condo policies are designed specifically for the needs of condos, covering everything about the structure that isn’t covered by the condo association policy, as well as personal property and liability. American Integrity also offers its Gold Reserve Endorsement for condos.
American Integrity offers flood insurance policies to protect Florida homeowners through the National Flood Insurance Program.
American Integrity Insurance is a relatively small insurance company serving only Florida, a market that has faced high home insurance rates due to major hurricanes in past years. Small insurance companies like American Integrity have moved into a market that some larger insurance companies pulled out of, offering rates that are more affordable. However, small insurance companies unable to offer multi-line discounts can still find it difficult to offer competitive rates.
American Integrity does not offer online quoting, although a form is available to request a quote from an agent. As with most home insurance companies, rates vary greatly depending on the location and value of the home, among other factors.
American Integrity offers multiple methods of reporting a claim. There is a 24-hour claims line through which policyholders can contact the claims department directly to report and discuss claims. An online claims form is also available which allows policyholders to report the claim and provide information through the website, after which a claims representative will respond and contact the homeowner for more information.
The Home Claims FAQ page on the company website offers a basic overview of common questions and procedures in the company’s claims system. This includes what can be done when a policyholder does not agree with the company’s decision in a claim. A team of local adjusters, prepared to deal with common Florida occurrences including hurricanes, handle claims.
American Integrity Insurance has a BBB rating of A+ based on the multi-factor rating system that includes complaints, company longevity, and financial stability. There have been 18 complaints against American Integrity to the BBB in the past 3 years, with 10 of those complaints closed in the past 12 months. There are no government actions against the company.
The Florida Office of Insurance Regulation tracks complaints against insurance companies, and shows a total of 198 complaints for American Integrity in 2013, the most recent full-year data available. That is a complaint ratio of 1:908, or one complaint for every 908 policies American Integrity has in force. Compared to Security First Insurance Company which has about as many policies in force as American Integrity at 408 complaints and a 1:422 ratio, this looks like a good number, but by the ratio it’s still a little on the higher side for a company this size.
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American Integrity is a recent entrant into the property and casualty market in Florida, helping to fill a void left my national insurers who pulled out after multiple hurricanes. While they are likely to be competitive for Florida homeowners who have had trouble with high rates or difficulty obtaining insurance in the past, lower risks may do better with a larger company, especially one that offers other lines of business for increased discounts. American Integrity’s reputation as a good employer lends strength to the reputation they are looking to build with Florida homeowners.
For a list of companies that we recommend, visit our Best Insurance Companies page.