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About United American
United American Insurance Company (UA) was founded in 1947 in Texas. Started as a one-man operation, UA grew over the years into hundreds and eventually more than 1000 employees. The creation of the Medicare system in 1966 was a turning point for the still-small company; they decided to turn their focus towards supplemental health and life insurance mainly aimed at seniors.
In 1981, United American became a part of Torchmark Corporation, a holding company handling mainly small supplemental and life insurance providers such as UA. Both UA and Torchmark now have their headquarters in McKinney, TX.
UA writes insurance policies in 49 states as well as the District of Columbia. In the state of New York, life insurance is handling by subsidiary company First United American Life Insurance Company. UA policies are sold by a network of independent agents across the country.
Medicare Supplement Products
United American does not write either Medicare Advantage or Part D Prescription Drug coverage. Their current offerings are an excellent selection of standard Medicare Supplement Plans.
Of the 11 standard Medicare Supplement plans identified by letter codes, United American writes 10, which is among the best selection we have seen from any insurance company in the market. The available plans are A, B, C, D, F, F with High Deductible, G, K, L, N.
All Medicare Supplement providers are required to offer Plan A, which is the most basic plan. This plan covers medical, hospital, and hospice coinsurance as well as the first three pints of blood each year. Beyond this plan, insurance companies can select from the full list of 11 plans to determine which they would like to offer. Most offer at least three choices, with A, F, and N the most popular. UA offers many more, which allows the consumer to find the right balance between cost and coverage.
Plan F offers the most coverage and also comes with the highest premium. The high deductible version of the plan provides the option of a lower monthly premium in return for paying a deductible when services are needed.
Online quoting is not currently available for United American. The website directs visitors to contact an agent in order to obtain a quote. This is common for companies set up like UA, but it has become an expectation of many insurance customers that online quoting is available, and it is something we prefer to see from nationwide insurers.
As a result of the lack of online quoting, we are unable to compare UA rates with other insurance companies.
Ratings and Reviews
United American has an A+ rating with the Better Business Bureau, and there are no complaints on record in the past three years. This is impressive for a large, national insurance company.
There are 91 reviews of United American on Consumer Affairs. Of those, 27 used the star rating system. The company has an overall one-star rating. It’s not unusual to see low ratings for insurance companies on this website, and for a large company these numbers are not out of line, although a little on the high side.
Most of the complaints have to do with denied claims and difficulty getting answers from the staff at UA’s customer service centers. These are common complaints for most insurance companies.
The Bottom Line
United American focuses mainly on supplemental plans for seniors, which results in a lot of experience with Medicare Supplement plans. In general they have a good reputation, and offer an excellent selection of plans. Without a rate quote we are unable to determine how they compete with other national companies for Medicare Supplement rates, but those who don’t mind contacting an agent for a quote may find them worth considering.
For a list of companies that we recommend, visit our Best Insurance Companies page.