State Farm Mobile App (Pocket Agent®) Review

State Farm’s entry into the mobile app world with Pocket Agent® was met with early difficulties based on login connectivity and setup issues. The company believes the newest version corrects those bugs, but early users suggest some inconsistency still exists.

State Farm Pocket AgentDevice Availability

Pocket Agent® is available on iPhone, iPad, Android, Kindle Tablet.

App Features

After registering on the State Farm website, Pocket Agent allows customers to:

  • Contact their agent or search for an agent
  • View their insurance policy information
  • View their insurance card (does not meet proof of insurance in some states)
  • Submit an auto claim
  • Find roadside services
  • Search for a Select Service repair facility
  • View the claim status for a fire or auto claim
  • Pay their bill

All State Farm Insurance policies are available on the app, as well as State Farm Bank and State Farm Mutual Funds account information. With a State Farm Bank account, customers can deposit checks into the account with MyTime Deposit, pay bills with mobile bill pay, pay their credit card, and transfer funds from one eligible State Farm Bank account to another.

To view personal information, make a bank deposit, submit or view a claim, or make payments, the viewer:

  1. Must be a State Farm customer.
  2. Must be enrolled and registered on www.statefarm.com.

What it can’t do:

Although auto claims can be initiated on Pocket Agent®, all other claims—including homeowner, business, health, disability, long-term care, and life—must start on the website or go through an agent.

The app does not currently have the capacity to provide quotes on new policies.

Even though State Farm’s marketing suggests that non-clients can use some of the location features, users must be willing to register at statefarm.com to use any element of the app.

Google Play / iTunes / Amazon Reviews

Google Play: 4.2 rating based on 8,520 reviews. A large number of negative reviews cite login difficulties, both in setup and in execution. Download Here

iTunes: The current version has 2.5 stars based on 11 reviews. For all versions, the average is three stars based on 6010 ratings. Download Here

Amazon Kindle: 4.2 stars based on 44 customer reviews. Download Here

State Farm Pocket Agent AccidentPros and Cons

Pros:

  • Manage and pay your bill
  • Deposit checks
  • Transfer money
  • Submit an auto claim

Cons:

  • No quotes
  • Only auto claims can be initiated
  • Users must be registered

Bottom Line

If you are an auto insurance, mutual fund, or State Farm Bank customer, Pocket Agent® will make your life a little easier; but for other State Farm customers, downloading the app at this stage is probably not worth your time unless you can foresee a need for policy information “on the go” that you couldn’t wait to log into the regular website for. There is certainly room for improvement on this app.

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Comments

  1. Tony Cothern says

    I have just found out that State Farm accepted a claim against me, 2011, for which there was no Police Report, witness for the claimant or any evidence on my vehicle. The last info I received was to just forget it. However I now find out that State Farm in fact recorded the claim against me, paid and paid the claim without informing me about what they did. I was ready to go to court at the time. My question is can they legally do that. I am quit sure they raised my rates based on the Non-accident accident.

    I am in the state of Arizona and have been a State Farm customer for over 20 years. My account includes 2 vehicles and a Home owners Pol.

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