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Meadowbrook Insurance was formed in 1955. At the time, the company was an agency only; it began selling its own products in 1985. Today, the company continues to operate an agency under the Meadowbrook name, through which it brokers its own products as well as products from other insurers. This puts Meadowbrook in an interesting position, since it’s at risk of competing with itself, but the format seems to meet the company’s needs.
Meadowbrook is headquartered in Southfield, MI, but it maintains offices throughout the country. Since the company utilizes dedicated agents rather than independent agencies, it has a fairly large staff, employing over 900 people. There are over 20 offices, selling products underwritten by six separate carriers, and policies are available in all 50 states.
Through its agency, Meadowbrook sells a variety of insurance products including home and auto. Meadowbrook itself only produces specialty insurance, particularly commercial coverage for excess/surplus and risk management. It also offers some specialty products to insurance companies themselves.
Meadowbrook has been in the business of offering specialty insurance for over 20 years. These plans are offered to members of various industries and associations. The exact products offered vary by industry, including retail, contracting, agriculture and manufacturing.
Meadowbrook sells commercial insurance packages for businesses, particularly small and medium sized companies. It also offers workers’ compensation insurance.
Meadowbrook also offers specialty products to gyms, training studios, and other fitness centers and athletic clubs. These products are sold under FitnessEdge, which provides liability coverage and other products to protect the special needs of facilities with pools, rock climbing walls, rope courses, and other similar athletic equipment.
Through its Star Surety division, Meadowbrook sells surety and fidelity bonds. A surety bond is basically a product that guarantees a contract will be fulfilled in the event that the contractor defaults.
Through the Meadowbrook Insurance Agency, Meadowbrook sells a wide number of policies. These products include liability insurance for businesses as well as auto and property insurance. There are also group health plans available through the company. All products are sold with a focus on servicing the needs of businesses rather than individuals.
These policies are sold by Meadowbrook, but they are not underwritten by the company. Meadowbrook was founded as an agency, and it has been in the business of brokering insurance since its inception. Writing its own policies is a relatively new development in the company’s history.
If you opt to buy a policy through Meadowbrook’s agency, you will need to do some research on the company that’s actually producing the insurance.
There is no online quote request form on the Meadowbrook page. In order to obtain a policy, you will need to call the customer service line at 800-825-9489.
To learn more about policies, you can check the agency page, which details various available coverages. All policies, including those produced by Meadowbrook itself, are brokered through the agency, so speaking with a Meadowbrook agent will be the first step to purchasing any of these plans.
You can file a claim by calling the policyholder services number at 800-825-9489. Claims can also be filed by fax, or email. Workers compensation claims can also be filed online through a virtual form, but these are the only policies that can be handled this way.
At Meadowbrook, the same team handles both billing/customer service and claims. This sort of cross-training is somewhat rare for insurance companies, which often use different staff for each. This makes it simpler to get everything you need to do with the company done at once.
Claims service is available 24/7. Once you’ve filed the initial claim, the adjuster will follow up as necessary to bring that claim toward closure.
Although Meadowbrook is not accredited with the Better Business Bureau, they currently hold an A+ rating on the site. There have been no complaints or reviews on the site in the last three years. Consumer reviews of the company are somewhat hard to find, which is fairly standard for “B2B” type companies that sell commercial policies. Most businesses do not review other businesses, so it’s hard to get an idea of how customers feel about their Meadowbrook policies.
It is worth noting that Meadowbrook has generally positive ratings from employees. Glassdoor reports a 3.1 rating overall, with most employees appearing to enjoy their job. Since happy employees often translates into superior customer service, this is good news for both the health of the company and for customers.
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Meadowbrook differs from many companies in that it operated as an agency for a long time before jumping into the insurance game itself. This may have a positive effect on the company’s customer service, since agencies tend to be service-oriented. The company’s website however is quite vague and not very customer-friendly, making it hard to tell at a glance what carrying a Meadowbrook policy might be like. The best way to get a clear picture of this company would be to form a relationship with a Meadowbrook agent.
For a list of companies that we recommend, visit our Best Insurance Companies page.