Health Net Insurance Review

Health Net Insurance
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Officially called Health Net of California, Inc., Health Net is a health insurance provider headquartered in the Woodland Hills area of Los Angeles, California. The company has more than 9,300 employees and is publicly traded on the New York Stock Exchange under the symbol HNT. Its current leader is chief executive officer Jay Gellert.

The company was founded in 1977 as a non-profit organization. In 1992, Health Net was converted into a for-profit corporation by way of a California state order .Through this transition, the California Wellness Foundation received more than $300 million dollars, as well as an 80 percent equity stake in Health Net’s parent company.

Health Net provides insurance services for individuals and businesses in seven states: Arizona, California, Connecticut, New Jersey, New York, Oregon and Washington. In the remaining 43 states, Health Net offers only Medicaid services. Health Net also has several affiliates and subsidiary companies, including: MHN, which provides employee assistance programs, drug abuse programs, behavioral health care plans, training and skill development, and wellness training; Health Net Dental, which provides dental insurance to Arizona, California, Oregon and Washington; and Health Net Federal Services, which provides military and family counseling and behavior health help for government employees.

Health Net has been a Better Business Bureau-accredited organization since March 1, 1986. It currently maintains an “A+” rating, the highest on the BBB’s rating scale. There have been a total of 46 complaints filed against Health Net with the BBB in the last three years. Nine of these complaints were filed in the last 12 months. Of the 46 complaints, five were filed in regards to issues with advertising or sales, 20 were filed in relation to billing or collection issues and another 21 complaints involved problems with Health Net’s products or services. There were no reported complaints with delivery, guarantees or warranties.

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Comments

  1. Wayne Walborn says

    Hi Eric,
    Maybe you can help me. I believe all Health Net members should be aware that our Fitness Benefit changes from SilverSneakers to Silver & Fit after January 1, 2017. The problem is: unlike SilverSneakers, Silver & Fit only allows membership to only one Fitness Facility each month!! You can change each month but that means canceling one membership and enrolling in another. If you belong to several gyms like I do for classes, this will not work. I have tried to get to the people at Health Net that made this decision. I’m not sure they are aware of the limitations of the new plan. They say I should check with Silver & Fit but they just give me the run around. Both companies don’t want to answer questions. I am a retired insurance agent and I still make no sense of this change except maybe for financial reasons. I would like to get access to a company directory for Health Net so I can talk to the decision makers. There is about a dozen of us in the Eugene, OR area that attend 2 or 3 facilities each week. Being over 70, it is really important to keep up an exercise program! Any suggestions would be appreciated!

    Thanks,
    Wayne Walborn

    https://www.silverandfit.com/Pages/Home/FAQs

    https://www.healthnet.com/portal/member/viewCustomSupportForm.ndo

    • Eric Stauffer says

      Hi Wayne,

      That sounds like a tough spot. Unfortunately, insurance companies are changing the rules all the time, and it becomes a very fluid situation.

      The decision to move over to Silver & Fit is about all Health Net has to do with it. It sounds like your issue is with Silver Fit directly. My recommendation would be try and talk it through with them since they are ultimately the service provider.

      I don’t know if there is an actual resolution that can be satisfactory, but its worth a try. Or find a different health insurance company that contracts with SilverSneakers (if that exists).

      Best,
      Eric Stauffer
      Eric Stauffer

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