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GAINSCO Insurance Summary
GAINSCO Insurance was founded in 1978 in Dallas, Texas. Their insurance subsidiary, MGA Insurance Company, Inc. is also based out of Texas. The company also has an office in Miami, Florida, where they provide coverage and writes insurance in several other states, including:
- New Mexico
- South Carolina
GAINSCO focuses on the non-standard auto insurance market, which means their customers are those who would be considered high risk at most insurance companies. This includes drivers who have blemished records, have an international driver’s license, or are simply inexperienced.
The company sells bare bones liability insurance policies through independent agents across the states they serve. Full coverage is also available. GAINSCO is licensed in almost every state, although they don’t sell their products outside of the list above.
GAINSCO is well known for sponsoring a successful auto racing team, Bob Stallings racing.
Auto insurance is GAINSCO’s only product, and their emphasis is on basic insurance. Their policies aim to provide drivers with the legal minimum required to be on the road, which is often what those in the company’s target market want.
There is little detail available regarding the available coverage, beyond the fact that they offer liability only and full coverage policies. This type of insurance company usually steers clear of gimmicks and add-ons, and offers mainly the basics.
GAINSCO offers discounts, although they are not listed on the website. Their policies are designed to be flexible and fit the needs of drivers who have had difficulty getting coverage elsewhere.
They offer low down payments and flexible payment options to help keep insurance affordable for a market that struggles with high rates.
GAINSCO promises low prices, but it’s important to remember that low prices in the non-standard market are not the same as what would be considered a low price for a standard or preferred-risk driver.
Since the company doesn’t do business in our usual rate test areas, we are unable to provide a comparison quote. However, rates can be expected to be higher across the board with this company versus a standard insurer because they have to spread the overall costs across a higher risk pool of drivers. Higher risk generally means more claims.
Non-standard auto insurance quotes should always be compared with other non-standard companies for a true apples-to-apples comparison. Most drivers who qualify for standard policies won’t find the rates to be competitive, as they are not the target market for these products.
GAINSCO has a toll-free number available for claims reporting, but the line is not open 24 hours. The business hours for claims reporting vary by state, with some open from 7:00 a.m. to 7:00 p.m. and some closing at 6:00 p.m.
For a company of this size, it is unusual to see a claims department that is not open 24/7.
There is no option to report a claim online, again unusual for such a large company. Online claims reporting would make up for the lack of a 24-hour phone line and is something we generally expect to see from any insurance company of a decent size. Even smaller regional insurers are beginning to offer this service; the lack of it really stands out.
There is no information regarding the claims process on the GAINSCO website, although it probably follows the standard procedure of reporting, investigating, repairs, and settlements.
There is also no information on whether or not GAINSCO has a preferred repair shop network offering guaranteed repairs. This is very common and it would be unusual for a company of this size not to offer this option.
At the time of this review, GAINSCO did not have a rating with the Better Business Bureau. The site states that the reason for this is that GAINSCO is in the process of responding to complaints that had previously been closed without response. Hopefully, this is an indication that the company is looking to deal with these complaints properly.
When we last reviewed this company, they had an A+ rating.
There are 23 complaints recorded against GAINSCO in the past three years, and only nine were closed in the past 12 months. That’s a really low number for such a large insurance company. It’s also particularly low for a nonstandard company, as they have a tendency to see more complaints.
GAINSCO does have some complaints out there. They seem to be focused on claims service, which is very common for both standard and nonstandard insurers.
Nonstandard insurance companies often see a lot of complaints from drivers who were insured with other companies and involved in an accident with the nonstandard insured. These complaints nearly always involve slow claims service, lack of responses, and even refusal to pay. The reason for this trend with nonstandard insurers is unclear, but it may be partially due to the low coverage limits often carried by nonstandard drivers.
That said, GAINSCO really doesn’t have a large number of complaints considering the size of the company. As a relatively large regional insurer, they seem to have a fairly good reputation.
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GAINSCO isn’t recommended for anyone who qualifies for standard insurance, but for the nonstandard market in the company’s coverage states, they are well worth considering. Reviews indicate their rates are competitive, and while we never recommend taking out legal minimum policies, for those on a tight budget and facing nonstandard rates, GAINSCO is probably a good choice.
GAINSCO does need some improvement in one major area – claims. We’d like to see 24-hour service at the very least, if not online filing.
For a list of companies that we recommend, visit our Best Insurance Companies page.