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About Family Heritage
Family Heritage Life was founded in Ohio in 1989 and quickly began to expand across the country. After twenty years in business they hit the 200,000 policy mark, and in 2012 became part of Torchmark Corporation as a wholly owned subsidiary.
FHL writes a variety of life insurance policies as well as specialty health insurance coverage designed to provide extra coverage for specific accidents and illnesses, including cancer care and heart attack or stroke.
FHL still has headquarters in Cleveland, Ohio, but also maintains executive offices in McKinley, Texas. They are licensed in 49 states and products are sold through local agents.
Family Heritage Products
The website offers a brief description of each of the products FHL offers, all of which appear to be very straightforward.
Life insurance is available for adults and children. The plan appears to be a whole life insurance policy with simplified issue, meaning there is no medical exam required. We were unable to locate information on benefit amounts, although with simplified issue plans they are usually on the lower end.
Accident insurance is available to help pay for medical and related costs in case of an accident. This includes ambulance, physical therapy, and hospital costs.
Cancer policies provide coverage for diagnosis, treatment, and other cancer-related costs that are not covered by regular health insurance. Heart attack and stroke policies provide similar extended coverage. These policies also help with other bills outside of the medical costs.
Intensive Care policies cover things like air ambulance costs, the cost of ICU care and step down unit, and other costs associated with sudden injury or illness.
Finally, FHL offers Hospital Indemnity insurance, which covers hospital costs that are out of pocket under standard health insurance.
FHL Rates
Online quoting is not offered for FHL policies. We would expect that their rates, particularly for life insurance, would be somewhat competitive since they do not have as much name recognition as other companies and have a very specific policy focus.
Quotes can be obtained by contacting an FHL agent or the company directly.
Claims
FHL offers a variety of claims information that differs for each product. Their claims page has a drop-down menu for each option. The site states that claims are only accepted by mail or fax for the purposes of assuring confidentiality. Online filing is not offered, but forms can be downloaded easily.
Claims on policies less than two years old are subject to additional information and review. There is a life insurance claims line that can be called with questions or for assistance, but claims cannot be filed that way.
Ratings and Consumer Reviews
FHL has an A+ rating with the Better Business Bureau (BBB), and there have been 17 total complaints against the company in the past three years. Of those, two were closed in the past year. Most of the complaints are in regards to policy cancellations that were not processed correctly. One can be disregarded as it appears to be posted for the wrong company and is about a washing machine repair bill.
There are both positive and negative comments about FHL on Complaints Board. Some of them are similar to the billing issues on the BBB site. Others complain about pushy salespeople or misunderstandings regarding what was actually covered by the plan.
Overall, there is nothing alarming in these complaints.
The Bottom Line
FHL is a niche company that sells supplemental health and basic simplified life insurance. They appear to do some door-to-door marketing based on reviews, which may put some people off. While there is nothing discouraging about this company, there is also not enough information to clearly recommend them.
For a list of companies that we recommend, visit our Best Insurance Companies page.
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Review Information
I am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.
Denise says
Yes we have had family heritage for years but all of sudden there was no more payments taken out do not understand why..need to contact someone about this.