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Cigna is a product of the merging of two companies, Connecticut General Life Insurance Company and the Insurance Company of North America. They also recently purchased HealthSpring Inc. back in 2011 with the intention of expanding their Medicare-based business.
As one of the larger providers of health care services in the United States, Cigna offers numerous products for individuals, families and businesses. Some of their offerings include:
- Health Insurance
- Medicare Prescription Drug Plans
- Business Health Insurance
- Pharmacy Coverage
- Health Reimbursement Accounts
- Health Savings Accounts
Cigna Consumer Complaints
Cigna is has been accredited with the Better Business Bureau since 2001 and currently has an A+ Rating. In the past 36 months they have received 256 complaints, all of which have been closed by the BBB. The main complaint surrounds “Problems with Product or Services” with a sizeable amount of complaints stemming from “Billing and Collection Issues.”
The two most prevalent issues that customers filed on major consumer forums were poor customer service, and major delays in paying claims. There is a general consensus that customers must stay on top of Cigna in order to get their claims paid properly, and the wait time before actually getting paid can be long.
Cigna Consumer Research Reports
J.D. Power and Associates – JD Power’s 2012 Health Insurance Plan Study has Cigna ranking just below average, when averaging the three largest population areas in the US. Cigna in California and New York both scored 3 out of 5, while Texas was only 2 out of 5. The main complaints appeared to be benefits and customer service.
Consumer Reports –Consumer Reports found that Cigna’s HMO services rated slightly above average when compared to the competition. Their average score was 82 out of 100, with notable categories being preventative care and treatment. New York scored the highest with an 84, while California scored the lowest with an 80. In California, all categories were rated at average or below.
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Cigna Financial Ratings
A.M. Best Rating – A
Fitch Rating – BBB+
S & P Rating – A+
Cigna Overall Rating
Cigna has a relatively low number of complaints filed with the Better Business Bureau, and even better is that they respond to them. They currently have no outstanding complaints. They also rank well according to the latest study done by Consumer Reports, coming in at above average.
The information about Cigna’s product offerings are either thin on their website, or they just do not offer as many products as their competitors. They also did not rank well in the JD Power Health Insurance Plan Study, coming in below average. Finally, their financial strength ratings are below optimal, but most of the reporting agencies said the outlook was positive.
For a list of companies that we recommend, visit our Best Insurance Companies page.