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Cigna is a product of the merging of two companies, Connecticut General Life Insurance Company and the Insurance Company of North America. They also recently purchased HealthSpring Inc. back in 2011 with the intention of expanding their Medicare-based business.
As one of the larger providers of health care services in the United States, Cigna offers numerous products for individuals, families, and businesses. Some of their offerings include:
- Health Insurance
- Medicare Prescription Drug Plans
- Business Health Insurance
- Pharmacy Coverage
- Health Reimbursement Accounts
- Health Savings Accounts
Cigna Consumer Complaints
Currently, Cigna accreditation on the Better Business Bureau is pending. The company currently holds an A+ Rating. In the past three years, there have been 410 complaints closed, 150 of those have been closed in the last 12 months. The majority of issues on the BBB concern problems with product and service. This is quite a common area where complaints are listed.
The two most prevalent issues that customers filed on major consumer forums were poor customer service, and major delays in paying claims. There is a general consensus that customers must stay on top of Cigna in order to get their claims paid properly, and the wait time before actually getting paid can be long.
Cigna Consumer Research Reports
The 2017 J.D. Power Member Health Plan Study has Cigna ranking just below average. When averaging the three largest population areas in the US. Cigna in California and Texas have a two out of five star rating while New York scored a 3 out of 5. The main complaints appeared to be benefits and customer service.
Cigna Financial Ratings
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Cigna has a relatively low number of complaints filed with the Better Business Bureau, and even better is that they respond to them. The information about Cigna’s product offerings are either thin on their website, or they just do not offer as many products as their competitors. They also did not rank well in the JD Power Health Insurance Plan Study, coming in below average. More recently Cigna was in the news because a merger between them and Anthem was denied by a federal judge. Although an appeal has been filed by Anthem, as of now customers will continue between the two companies.
For a list of companies that we recommend, visit our Best Insurance Companies page.