American Family KnowYourDrive Review & Complaints

American Family KnowYourDrive provides a 10% discount just for signing up and a 20% discount based on how safe a driver you are without any risk of increased car insurance rates. The American Family app also features an interactive map breaking down your riskiest driving behaviors. Learn about the American Family KnowYourDrive to save money on your car insurance rates.

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D. Gilson is a writer and author of essays, poetry, and scholarship that explore the relationship between popular culture, literature, sexuality, and memoir. His latest book is Jesus Freak, with Will Stockton, part of Bloomsbury’s 33 1/3 Series. His other books include I Will Say This Exactly One Time and Crush. His first chapbook, Catch & Release, won the 2012 Robin Becker Prize from Seve...

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Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years

UPDATED: May 25, 2021

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The Highlights

  • American Family KnowYourDrive provides a 10% signup discount and a 20% discount based on how safe a driver you are
  • Enrolling in KnowYour Drive is an easy way to save on your car insurance rates
  • KnowYourDrive looks at your overall driving behavior to provide insights, discounts, and tips

You’re here to learn about American Family KnowYourDrive. Is this usage-based car insurance program worth enrolling in? Learn how this tool could really improve your driving habits and keep your car insurance rates low.

Read our American Family insurance review to learn more about the company and ways to save on car insurance coverage.

Ready to find affordable usage-based car insurance rates? Compare multiple insurance quotes before you buy American Family car insurance to get the best rates. Start comparing your options now with our free online comparison tool below.

Is American Family KnowYourDrive worth it?

Your driving habits will determine whether or not American Family KnowYourDrive is worth it.

KnowYourDrive is American Family’s usage-based car insurance program that offers up to 20% in discounts based on how safe a driver you are. A $1,000 car insurance bill could be $800 instead if you’re a safe driver.

If you enroll in KnowYourDrive today, you save 10% right away. Plus, your rates will not go up if your driving behavior doesn’t earn you a discount.

Your current discount calculation is displayed front and center within the app. You’ll know what discount you earned when your policy is up for renewal.

Have you reviewed your collision vs. comprehensive coverage options recently? Make sure your car insurance policy still fits your needs before you renew your policy.

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How do I sign up for American Family KnowYourDrive?

Follow this simple process to sign up for KnowYourDrive:

  1. Contact your American Family insurance agent to enroll in KnowYourDrive.
  2. Download the KnowYourDrive app within the first 28 days of your invitation.

You do need to have an American Family insurance policy to enroll in KnowYourDrive, but not all drivers on the policy need to use KnowYourDrive to receive the benefits.

How do I use the American Family app?

When you use the KnowYourDrive app, you’ll get a detailed review of your driving habits and access to tools that’ll help you drive better and keep your rates down.

The American Family insurance telematics uses cutting-edge technology to identify driving and behavior to determine if you’re driving, riding along, or using some other method of transportation.

The app tracks your driving habits so that American Family car insurance can determine the discount on your policy. It tracks information such as:

  • how frequently your car starts and stops abruptly;
  • how often you accelerate quickly while driving or after a stop, and;
  • how much time you spend driving at high speeds.

An interactive map in KnowYourDrive breaks down how often you display risky behavior for each drive. This helps you review your areas of improvement.

It’s important to practice and improve safe driving habits. According to the World Health Organization, distracted drivers are four times more likely to cause an accident if they are using their phones while driving.

Why is my KnowYourDrive app not working properly?

If your Know Your Drive app isn’t working, it could be due to the following common issues:

Do you have the app installed on your phone?

The app tracks your driving behaviors. Downloading the app is not enough to receive discounts.

Do you have permissions set properly?

Your trips won’t be recorded if the app doesn’t know where you are or when you’re moving.

Is your phone operating system offloading or putting the app to sleep?

Certain settings can automatically turn off KnowYourDrive when the app is running in the background. The app must be on to track your trip.

Are you logged out of KnowYourDrive?

Make sure you’re logged in so the app can help you track your driving habits.

Is your phone number incorrect or changed?

Head to the American Family insurance login to update your phone number under My Account. Your local agent will also be able to update your account information if you prefer to call.

If you’re still experiencing issues, contact the KnowYourDrive Support Center at 1-800-692-6326 ext. 79510

Before you try American Family KnowYourDrive, compare your top choice of car insurance companies with our comparison tool to get the best rates. Enter your ZIP code below to get started.

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