Allstate Drivewise Review

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Allstate DrivewiseDrivewise is Allstate’s new safe driving program.

The vast majority of insurance discounts are calculated using generic risk factors such as age, sex, and habits. With vehicle monitoring devices, the actual driver can earn discounts based on their individual habits and performance.

How it Works

Allstate’s Drivewise uses a small device that plugs into a car’s OBDII connector. (The same port that mechanics use to read diagnostics and system messages.) This information is then transferred back to Allstate via secure wireless transmissions and used to determine any discounts.

The information is also available to view by the customer. They can log into their Allstate web portal and see stats about their driving habits and how it is impacting their premium.

Data Collected

The device collects the following data points:

  • Braking Intensity and Speed
  • Acceleration Rate
  • Miles Driven Over 80 MPH
  • Total Miles
  • Time of Driving
    • 11pm-4am – High Risk
    • 12pm-11pm – Moderate Risk
    • 4am – 12pm – Low Risk

Data Used

When calculating premium discounts, Allstate uses the following factors:

  • Braking Habits
  • Mileage
  • Time of Driving
  • Speed

Eligibility / Availability

To be eligible for Drivewise, you must be an Allstate auto insurance customer and live in one of these states:

AL AK AZ AR CO CT DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY ND OH OK OR PA RI SD TN UT VT VA WA WV WI WY D.C.

Savings

By simply signing up for the program, you get a 10% enrollment discount off your major insurance coverage for the first billing cycle. This means the main parts of your policy, like collision and comprehensive receive a discount. Add-ons like roadside assistance and rental car reimbursement do not qualify.

The total savings could be up to 30%, but Allstate does not tell you how to achieve that. In fact, I found no reports of anyone actually getting the full 30% discount during my research. The average seemed to be about 10-15%.

Installation

In order to install the Drivewise device, the car must have an OBDII port, which nearly all vehicles built after 1995 have. The installation process is actually pretty easy, too. You simply plug it in, and the device does the rest.

If you are unclear where your OBDII port is, refer to this guide for help.

Complaints

When researching Drivewise, I came across a few things that seem either troubling or were a reoccurring complaint by those who have used it:

  • Braking Events – There were a number of complaints about drivers getting dinged for braking events. Apparently, Allstate considers slowing down faster than 8 MPH per second as an event, which means stopping quick for yellow lights or dogs running into the road can impact your score.
  • Moderate Risk Drive Time – The mid-level risk driving time is weekdays from 12pm to 11pm, which for most people is just about their entire day.

Bottom Line

Despite its limitations, the Allstate Drivewise program should be considered by just about anyone who already has Allstate car insurance. There is no risk of your premiums going up, but you may be able to save a little.

Even though the marketing material claims savings up to 30%, it appears most people can expect somewhere in the 10-15% range. If you work from home or do not drive much, you may even save more.

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Comments

  1. Beau Corey says

    Those [Redacted] .. two years trying to figure out a battery drain problem .. two batts replaced .. recently with wiper function issues .. I do think wipers are important…

    I did pull all the modules in my vehicles ..
    A law suit could work ..

    • mike green says

      We need to get an attorney who is interested in taking this to court. I am still extremely angry about the damage that was done to my car by this stupid device!

      • Natalia says

        Have you tried contacting your state’s insurance commissioner? He might be able to help. I know that I had to contact mine when I was handling our hit and run accident and my insurance was trying to pay us as less as possible. After I submitted a complaint to him, I got a call from corporate and then from my adjuster and they increased our settlement to the fair amount.
        My vehicle didn’t suffer much damage from DriveWise — just a drained battery and few times being “dead” and then fine after 10+ minutes. We figured out just in time that it was the reason for all stalling of our vehicle and removed it and called our agent to complain.

        • mike green says

          Hi, you were a lot smarter than me, and pulled the device before it could do major damage. I was slow to catch on, and gave it time to do serious damage to my vehicle
          I have contacted the insurance commissioner here in Washington state, but he was unable apparently to help very much. Allstate just flat refuses to acknowledge that their device is at fault. The insurance commisioner office Fritz Denzer, just told me I would need to sue Allstate for the damages.

    • Beau Corey says

      I hear you Mike.. not enough on evidence at this point … All the Gremlins seem to have left my vehicles once the modules were excised .. my local agent has been ducking me last couple weeks .. I haven’t had half the problems some people are with this issue .. but my time is important to me .. running back and forth trying to warranty out a nine month battery .. twice .. not to mention crawling under the truck hood in sub zero temps.. I want to send one of these modules out to be tested.. I need a legal ruling on this before I can … any lawyers out there?

  2. Michael Moore says

    I think this device has ruined two brand new batteries in my Toyota RAV4. Each time after a year the battery failed. I also had issues where all four door locks would lock and unlock themselves constantly while driving. I removed the device and will no longer participate in Allstate’s Drive-Wise program.

    • Terry says

      It blew out my Rav4s alternator. The dealer refused to say there device caused it because they didn’t want to get sued. Cost me $1300.

    • mike green says

      Hi Michael,
      I am asking everybody to document their findings concerning the Drivewise device.
      Has your car gone back to normal now that you have removed the device? This is the kind of proof that we need in order to sue Allstate and Drivewise for the damages done to our vehicles.

  3. John says

    I agree completely with the OP. I have had three vehicles enrolled in the Drivewise program with differing results for 1 car only and have submitted those results to Allstate who didn’t seem the least bit interested. And like the OP I also became aware while driving that I was driving to meet the expectations of the Drivewise device and not necessarily good driving practices. Additionally, it seems my wife cannot drive one of the insured vehicles without getting hard braking warnings constantly which is absurd so all vehicles have been removed from the program.

    I believe the intent is admirable but the program execution is not nearly as logical or exacting as it should be.

  4. Julianna LaDue says

    I had the Drivewise installed for less than 2 weeks when my car wouldn’t start. The engine tried to turn over but was misfiring and making a terrible noise. I removed the unit and my 2013 Kia Soul started right up. I’ll be taking it in to my Kia dealer to make sure it didn’t do any lasting damage.

  5. J Johnson says

    I never had problems with this device, has been plugged in for about 2 years. Now I’m starting to have wiring problems and dealership service cannot find the problem. Do you think after 2 years this can be the problem now? I have read all the posts and some have had problems when they took the devise out. Not sure what to do. Any advise?

    • mike says

      Hi, this comment is probably too late to help you, but if you haven’t already done so, take it to the dealer and explain to them what the situation is, and ask them to troubleshoot the electrical system with and with out the Drivewise device installed to try and determine if your trouble is being caused by the device.
      Please let us know what they find out?

  6. Jan says

    I wish I had read these comments a year ago. I have had my car towed to the dealer twice this summer with a dead battery each time. My car is only 17 months old. Will return the device tonight and find a new insurance company.

    • mike green says

      Sign me up for the law suit!!!
      My Mazda 3 electrical system has been damaged by the Drivewise device. The dealer says the wiring harness needs to be replaced at a cost of $2000.00.
      I have already spent many hours of my time and over $500.00 trying to find out why my check engine light kept indicating that there was something wrong with my transmission control module, only to find out that when I removed the Drivewise device the check engine light stayed off for the first time in months, but now the light continues to come on and off, even though the there is nothing wrong with the TCM.
      I have been trying to get Allstate to fix my car, and compensate me for my time for months, but they are dodging the issue.

      • Donna in Bama says

        Does anyone know how to set up a group site that we can communicate on? If so, please do so and post where it is. I need to set up a second appointment with my lawyer and let him know others are interested. I have some details to send to him. In the mean time, please start documenting dates, times, problems you had, how you resolved the problems, how did you travel, how much time you were without your vehicle, any notes that correlate to the times, problems, resolutions you endured or encountered along with the problems you had with your vehicle.

        If someone has an idea on how to communicate, other than on this site, plus implement and let us know how to contact or post.

        Thanks,

        • mike green says

          I have been in contact with the insurance commissioner here in Washington state. I will call him again to ask his advice on how to proceed with a lawsuit.
          Please keep me posted on this. I have not been able to afford to have my Mazda repaired, and keep driving it with the check engine light on continuously.

        • megan says

          oh my gosh!!! my vehicle has had weird electrical issues for a year. it seems okay for awhile – sporadic.

          until recently. twice a low battery over the past couple of weeks and then, the past 2 days – a dead battery. right in the middle of a move and a winter storm. it has been hell!

          it is important to insert here the bizarre electrical issues – the emissions control light stays on all of the time. then it goes off. i thought the problem is the winter gas mixtures. and it may be. but the headlights and turning signals have also been wonky – outright dangerous when one has to make a turn and the signal is not working. then, everything is fine the next day.

          it occurred to me that the drivewise plug-in functions similar to an app on a smartphone. it needs a wireless signal or connection to transmit information.

          we do not drive our vehicle every day. but when we do drive the drivewise plug has to be awakened to record and transmit data. and to receive updates, etc from the center. so, it is reasonable for the plug in to be busy transmitting after after a few days of not driving.

          if one lives in a rural area, mountainous, or the weather is overcast, snowing or raining hard – conditions which normally interfere with wireless or internet service in a home with a modem – the same can occur with this little evil device. it will continue cycling to find a wireless signal. and similar to how smartphone apps which continue cycling and sucking up battery power to find a connection. unless one manually closes out the app or one changes the wireless setting to off – the battery power is being drained by the constant cycling.

          after discovering the battery was dead in our car, late afternoon and the temp already in the low 30’s and having to wait for a jump in the cold, we finally got the car home thinking today we would have to call for a tow.

          last night it occurred to us the drivewise plug in might have something to do with the weird behavior of the electrical lighting system of the car. so we unplugged it.

          and today, the car started right up. tomorrow we are taking it to the nearest car shop – 75 miles away – and having them check the electrical system, the starter, and the battery.

          and i will not be re installing the drivewise plug in. we were promised a discount – but the inconvenience and danger of the use of this plug is not worth the discount.

          • mike says

            Drivewise truly sucks!!
            It sounds like you may be lucky, and there might not be any serious damage to your vehicle? Please let us know what they say at the shop about your car. Also, please let us know if you car’s electrical system goes back to normal now that the Drivewise device has been removed.
            I like your analogy regarding the cell phone app, and power drain.
            My vehicle’s electrical system has been permanently damaged, but I cannot get Allstate to repair it. Allstate sucks.

        • Tammy says

          I need to know about the lawsuit. I had the same situation and it cost me $1000 and I have been requesting them to refund me the money I spent for out of pocket to fix my vehicle.

      • Rhiannon says

        Mike I had drivewise on my 2013 Nissan Sentra. My air conditioning stopped working and was told that my wire harness was destroyed the repair was $3,000! Fortunately my comprehensive covered most of it. The repair was still expensive with the deductible and need to rent a vehicle.

        The mechanic said that animals had gotten into my car to keep warm in the winter and chewed the wires. I thought this was a scam because this never happened to anyone else that I knew and I have lived close to the woods for over 20 years. I have a new lease now and was thinking of getting the drivewise device for it to save the 10%. After reading your post I have reason to believe that this issue could have been a result from my Drivewise device. Needless to say I am going to pass on the registration process to get the Drivewise sent to me!

  7. Peggy Gertz says

    Our two cars each have safe drive devices. Both cars now have dash indicator lights triggered and both cars have had batteries replaced since these devices were installed (original batteries were less than 2 yrs old}. Cost to diagnose and reset dash indicators on one car- $145. The second car has yet to be serviced.
    My research found a class action suit against Progressive Insurance for similar problems caused by these devices.
    We will no longer use these devices.

    • Peggy Gertz says

      I reviewed service records for both cars since Drivewise units were installed. Battery replacements were done 3 times in one car and twice in the other car.

    • Donna says

      Donna in Alabama

      Those of you who are Serious about a class action suit, please respond. I met with an attorney today about the Drivewise Device and the cost I have incurred. I was told by a Chevy dealership that the devise had caused my check engine to come on & stay on. My car was losing speed momentarily as if I had taken my foot off the throttle. In April I barely got my car off the road before it stalled. The steering became almost impossible before it stopped. In April of 16 I had to have the oxygen sensor 1 replaced, several hundred dollars. Same problem in May with replacement oxygen sensor #2 being replaced. August 12 my car would barely crank, my car literally shook & sputtered sitting in the driveway. I was unable to rev up the motor with the gas peddle. It was towed, Bill of 360 dollars. This time not only was the check engine light on but theSEV & traction light was on.the SEV has to do with controlling the steering. When the techniciantook the device out the lights went off, he drove it without any problem, and after 30 min on diagnostic machine no problems were discovered. Another $60.

      I am a disabled widow who is concerned for anyone who has encountered any vehicle problems followed by out of pocket payments for problems that were probably caused this device. I was told that the Chevrolet service department had observed several instances where the lights went off when the device was removed.

      I am concerned about others not having any idea of the possible damage by these devices. Is there anyone who possibly was involved in an accident from this devise & had no idea that it might have been interference caused by the device? I hope not.

      Please, if you have had any problems & interested in speaking to legal council, speak up. I turned my device into my lawyer, for the time being, for safe keeping. I also made pictures & video of my dashboard.

      Best of luck…..

      • Jeremy says

        Just had my truck with 4k miles towed in after is died in the middle of the road out of no where. Dealer thinks it’s the drive wise but is going to rule out everything else also.

        • mike green says

          I have been in communication with the insurance commissioner here in Washington state, and he told me our only recourse is to sue Allstate and Drivewise.
          Jeremy, will you please let me know what your dealer has to say about your vehicle. I could not get the Mazda dealer here to admit that my problem was caused by the Drivewise device. I think they are afraid that they will get sued themselves. The Mazda dealer said they had never seen a wiring harness damaged like mine except when rodents were present, and they said they SAW NO EVIDENCE OF RODENTS IN MY CAR, yet they could not explain why my wiring was damaged. It is clear to me that this was caused by Drivewise. As soon as the Drivewise was installed in my car, the check engine light came on, and stayed on even after I went through and replaced the transmission control module, and double checked all of the potential issues listed in the Mazda repair manual, which all checked out, including the correct voltage at the terminal on the TCM.
          I believe that these Drivewise modules cause interference and damage to the computer, and in turn prevent the car from functioning correctly.
          When I finally removed the Drivewise module, (I should have figured it out much sooner) the check engine light went out for the first time since I had installed it, and it stayed off for a couple of days, but has since come back on intermittently at first, and now on continuously. When the Drivewise device was installed the check engine light was on continuously for the entire time it was installed in my car.
          I would really love to sue Allstate and Drivewise for damaging my car, which, prior to this had never had even so much as a taillight out. The car only has about 50,000 miles on it, and now I have to drive around with a check engine light on all the time.
          Very angry about this!

      • Good Luck says

        Class Action Lawsuit?!?
        Where does the money go?
        Any class action lawsuit I have seen, the lawyers are the only ones making money and the people that need it are lucky to get 10 cents on the dollar!

      • Katie says

        I have also had issues. I received an alert via e-mail from All-State alerting me that my Drivewise device was not working and to make sure it is securely connected. I have had the device for about 6 months now, before this alert my car had died twice but I didn’t think anything of it really though this was never an issue with the car before hand and I have had it for 9 years. I thought, perhaps I had forgot the light on or something. So when I got the alert which was peculiar, I went out to check out my car. I had to manually open my automatic lock because the car was dead. I then jump started it and let it run for about 5 mins. I came back a few minutes later after turning the car off to grab the jump starter unit and the car was dead again. I spoke to my dad about this and he informed me that this is a known issue, which I then researched and found these comments that sound identical to my situation.

  8. Cynthia says

    I have had the Drive wise for 5 months. Yesterday after removing the device, my check engine light came on and the device doesn’t work anymore. Mazda wants $100 to clear the code.

    • Tammy Easley says

      My electronics is all messed up as well. I have had to have it fixed not realizing the device was the problem I left it inserted. Less than 1000 miles later it shorted out the whole dashboard. I could not be more disappointed in Allstate. I am requesting them to reimburse me for my expenses but what are they going to do to make up for all the time I have spent at the dealership instead of at work.

  9. Sal Valentino says

    Hard braking events are not calculated correctly. Just monitoring the speed difference in a one second interval will not sufficiently indicate that the driver was applying the brakes to hard. The weight of the car plus the speed at the time of the braking can dramatically alter the hard braking results. For smaller light weight cars going from 16 mph to 8 mph in one second is not alarm for indicating a dangerous event. Leaving out the weight of the car a deceleration of 16 mph to 8 mph in one second is only 0.36g’s, not even enough force to violently throw anything off the front seat. 16 mph to 8 mph in one second = Estimated deceleration is about 8 mph per second or 0.36g’s. Many cars do not provide accurate speed reading though the OBD port due to processor data multiplexing, meaning the on board computer will focus on more critical interrupts to maintain proper operation before updating speed request from the OBD port. In order for the hard braking to accurately record deceleration speed it would need to know the weight of the car (lighter cars will stop much quicker with very little force) and sample (in real time) the data every 1/4 of a second with no interruptions.

    The hard braking algorithm needs to be adjusted for each vehicle. The way it is now will cause many false hard braking events thus lowering your chance for any discount. Then again maybe that is their plan all along?

  10. Gary Collins says

    This will not fit my 2015 Escape. The diagnostic port is located behind a hatch low on the left side of the dashboard. Drivewise sticks out to much to allow me to close the hatch. [Redacted]

  11. Zhivko Marinov says

    Fake device. Count to many hard brakes without reason on my car Honda Civic 2006. I went to a Honda dealer and they told me there is no problem with the brakes of the car, the problem is in a device Drive-Wisse working with incorrect software who not communicate properly between the computer of the car. This to me is a crime and someone has to bear the consequences and went to prison for fraud with to these false devices.

  12. Nafissa says

    This mess is ridiculous. It’s not even working. It’s annoying. Worked well until I got my tpms fixed and reprogrammed. I dont want the hassle. I don’t mind not putting it back in but I don’t want the hassle. Not a fan.

  13. Michael Levay says

    THIS DEVICE IS DANGEROUS. It lead to electrical problems in my car. My car would lose all power – including power steering and breaking – while driving. Fortunately it never happened on a highway.

    I thought it was my car just getting old and acting up (2010 w/ 100k) but since I removed the device I haven’t experienced any similar problems. Luckily it did not “fry” my system and I recognized that it was the device before this happened.

    • mike says

      My OBD came on with a code which caused me to buy a new TCM at the cost of $360.00 ! I will be filing a claim to be reimbursed for my totally unnecessary expenses!!!

      • Ney says

        You will be wasting your time filling anything to get reimbursed, they will not do it, the best thing for you is to go a different insurance company, I switched my self to travelers insurance, I’m saving over 50 % and I have the same coverage

    • Debbie says

      Same thing happened to my car while the drivewise was plugged in my car. There is a class action lawsuit against Progressive for their snap chat that was causing same problems. Allstate customers that have had this problem need to file a class action lawsuit against allstate

    • Natalie says

      Yikes! Same happened to my car. First it drained my battery and I had to get a new one. Then my car would lose all power and not start or respond until I removed the drivewise. Since Allstate increased the rates and giving discount if you use drivewise, I’ll shop around for better rate since I won’t be using drivewise any longer. Not worth it!!!

    • Tammy Easley says

      It has caused the same problem with my vehicle. It has cost me close to $1000 and many days at the dealership. I am so disappointed and upset with Allstate and now I have to provide them paperwork to proof this was the problem when they know good and well this device is causing lots of problem s for its customers. I am not using this device ever again and if Allstate doesn’t reimbursed me for the money I have had to spend I will find another insurance for all of my needs.

  14. Steffen Miller says

    Have had Allstate home, auto, life, and umbrella for 7 or 8 years and have had great service on claims with accident forgiveness, prompt payment on claims, etc. They are a little higher than many others and my rates have been increasing way too much in the last few years but I’ll probably stay with them a little longer before switching and taking a chance with another company. What brought me to this forum is the drivewise device. Seemed to work fine on all 3 vehicles (Honda, GMC, Subaru) for a while but then the 2010 Honda Accord had some of the issues described above with the ignition locking up and not shifting into gear as well as causing multiple code indicator lights to come on. Spent a hundred dollars to find out nothing was wrong after they disconnected battery cable and cleared the codes. This was over a year ago and they never mentioned any possible connection to the drivewise device. Then last week my wife calls and says our 2008 Subaru Tribeca won’t shift into park or reverse and made a horrible clunking noise when shifting into drive from neutral, along with abs light and check engine light coming on. I figured we had a major transmission problem, forgetting all about the past issue with my son’s Honda and failing to connect the device as the culprit all along, and was getting ready to have it towed to a Subaru dealer at a cost of $175. Decided to try and drive it down to our local Kwik Kar a few miles away to see if they could figure it out first since they had just done some front end work to it a few weeks before. It made it, but it was definitely shifting wrong and still wouldn’t shift to park or reverse. Mechanic pulled the drivewise out, disconnected the battery cables, reconnected them, hooked up his scanner and everything showed good with no warning lights on and transmission was completely normal. He said he’d done some checking online and found that these devices were suspected of causing problems with many foreign cars’ computers, with Subaru being on that list. He didn’t charge me but had I had it towed to the dealer I would have probably been out over 3 bills at least, plus the time and hassle. Will be calling drivewise Monday morning to discuss.

    • Ney says

      Stteffen, Don’t wait until you have to get thousand of dollars out of your packet to fix your car just because you want to keep the allstate insurance which will NOT COVER the mechanic’s bill at all. As soon as I started to have problems with the drivewise device, I went shopping for another insurance company, now I’m paying 50% less and I have the SAME exact coverage , the good thing is that I don’t have to connect anything to my car and I have the same coverage , this is not an ad, this is real, check with travelers insurance company , you may get a better price since you have three cars, my bill was reduce by 50%, same coverage, same everything, you can’t go wrong with this . DON’T WAIT UNTIL IS TO LATE. ALLSTATE WILL NOT COVER THE DAMAGE DONE TO YOUR CARS BECAUSE OF THE DRIVEWISE DEVICE.

    • RL says

      Save your time calling Drivewise to “discuss” It’s akin to talking to a chair.

      The culprit IS the drivewise device. It is a real bow-wow and Allstate will not own up to it’s flaws.

      Best of all…DROP Allstate as your auto carrier….ok to leave your homeowners with them if you are satisfied with the price/ Better to get a quote from GEICO -you’ll be very surprised at the price difference…forget “save 15%”. I saved close to 50%. And…talking about service, I bought a new car on a Friday, changed the car on my Geico phone app (it resulted in a slightly lower premium) and I received a refund check on Tuesday,

      Bye Bye Allstate and your “big brother” device.

      • CJ says

        The device is optional. If you don’t want ‘big brother’ watching you, then don’t plug it in. Fact is, big brother knows everthing about you anyway. I’ve had Allstate for years and they are a great company. No complaints from me.

    • Natalie says

      Well, my car is not foreign, it’s Buick and drivewise makes it lose power and not start or even open the doors. Plus it drained the battery and I had to replace it. It already cost me more than I saved!!! :((((

  15. James says

    Yesterday afternoon, I started my car and noticed the brake petal was very hard with very little braking power even at 10 mph. I stayed very far behind any cars in front. I decided to removed the Drive Wise as I went to the city street from the parking lot. Immediately, the brake petal pressure and braking returned to normal.

    I tried to reach my wife at work for hours but she was at a meeting. When she received my message, she was very upset with Allstate and wanted to return to our previous insurance because of all the demands with Allstate insurance; we had to re-roof and repair foundation cracks from settling on our house for big $$$$ due to their inspections or else our insurance would be terminated.

    I called two Honda dealerships’ service department. Both dealerships did not know about the Allstate Drive Wise; how it affects my Honda vehicle. I went to the Iocal Firestone and was told the ABS braking system maybe at fault; since electronic control unit, hydraulic control unit or modulator, power booster & master cylinder assembly and wheel sensor unit are connected.

    Will be returning Drive wise to Allstate.

  16. Joe says

    Did 132 MPH this morning with this thing installed. I don’t think it registered because no trip shows for the time period of the trip. We’ll see what happens tomorrow. I plan on doing over 140 MPH tomorrow to see what happens. I’ll let you know if Allstate drops me.

  17. Lori says

    I love Allstate and the people are awesome but beware of drive wise. Had it installed on my grand marquis with no problems until we removed the device and my dash board fried. $800.00 Bill and Allstate says they have never had any other complaints???? From all the above comments I find that hard to believe.

  18. k miller says

    Talk about a scam!
    I work as a delivery driver, I don’t use my car that the device is in. Yet, if I don’t turn off the tracking on my phone, it tracks my locations that I’ve driven and then I have to delete my “trips” saying I was in a work vehicle. Interesting part, today I noticed that my trips that were tracked in the company vehicle, I got hard breaking incidents. Seems odd, considering my car that the device is in was parked at work.

    • Daniel says

      I drive a 2008 Toyota yaris. Did not have any damage or problems from it. But they started counting hard braking and my premium went from 700/6m to 830/month
      I just switched to State Farm. Call their number 855-672-4400

  19. Ney says

    Well after installing this device in my car and almost have the computer mess up , I returned to allstate, plus now I found out a much better insurance with better coverage and I don’t need to install any stupid device that will damage my car, this is not an advertising and I’m not trying to make it look like it, but with the new insurance I’m saving almost 50% a year, you can call and ask for a quote ,,travelers insurance is the companies name….allstate is a big rip off!!

  20. GARY says

    STAY AWAY! EXTREMELY DANGEROUS!

    Car will not downshift and put you in serious danger when trying to merge on the expressway. These things shouldn’t be legal.

    There needs to be a BIG lawsuit!

    • mike says

      Sign me up for the lawsuit!
      The Drivewise unit I installed in my 2010 Mazda 3 caused me to get a diagnostic code which indicated that I had a problem with my TCM, After doing all of the troubleshooting in the repair manual it concluded that I needed a new TCM, so I purchased and installed a new TCM at a cost of $360.00, not to mention all the hours of my time.
      Turns out that the TCM was not bad at all, and when I finally removed the Dive Wise unit, everything went back to normal
      I will be filing for a claim for my expenses to be reimbursed!!

    • Debbie says

      Yes allstate customers that have had problems with the drivewise device damaging their car need to file a class action lawsuit. There is a class action lawsuit against their snapshot device for causing same problems.

      • Natalie says

        Count me in for a class action lawsuit. I can’t count how many times I had to go get my daughter after work or college when the car mysteriously died but was working when I got there. I thought that she did something since she just started to drive but it just happened to be the same time that we got drivewise. Gosh!!!!
        Then the battery died without ability to hold charge and I bought a new one. Plus as I was looking at the reports, I was giving her lectures on how to brake properly and turn correctly, etc., but now I think it was a malfunction of the device. It’s out and not going back in and I am shopping for better rates first thing tomorrow.

  21. R says

    Would the drivewise device (or Allstate software) know if you remove the device while driving during those high-risk hours, or running late and in a hurry? I would imagine, based upon other comments here that it could mess up the port and other electronics in my car by putting it in and out everyday. Could these reduce my mileage on the system to save me money?

    • R says

      Not only will it run the risk of totally messing with your electronics, it will alert the Drivewise folks to call you and ask why you have disconnected it. After 2 times of non-use periods, be aware that they will call you. You can only make the “in for repairs” excuse once or twice. It is also against their rules to do so. “Big brother” knows that you have “pulled the plug”. If they catch you the program and anything you have earned in the way of discounts will be voided. Read all of the blog…this promotion will not deliver the promised discounts after the first year…no matter if you leave the car in the garage and don’t drive it…they will come up with hard braking events! More importantly, it will seriously mess with your electronics on board, drain your battery when the car is not running. Beware, this is a dangerous device that does NOTHING TO REWARD YOU. Much better idea…drop Allstate altogether and try GEICO…. I saved nearly 50% when I switched.

      • Nickster says

        Works ok now on my 2006 Ford Five Hundred. Drains the battery on my 2002 Dodge Grand Caravan. Just switched the plug-in’s on both cars (at Allstate’s prompting). Get 3 green flashes and nothing is recorded on the website. Keep getting emails from Allstate to plug it in.

  22. Ashley J. says

    This discount program is such a scam. I take public transportation to work and only drove around 8,000 miles in a year and was given the grade of a C. When I called Allstate to get a calculation or explanation of how these grading guidelines are evaluated I received different answers from different people. Many people used my braking and speed as to why I received a poor grade. I told them they obviously never drove in New York City or in Jersey shore traffic. Also, they give the control mileage on their website of about 9,000 miles a year, I fell beneath the threshold and still received a lower grade. No guidelines, and they make up excuses as they go.

  23. Barry Grant says

    What a BS discount. If you only drive between six am and 11:59 am, never exceed 80, take six football field to slow from 25 to zero, AND only drive five miles a week to the local grocery store, you might earn a worthwhile discount.

    I had several “hard braking” tags, none occurring at speeds over 25 and most under 15, no over 80 incidents, but I do make trips after noon which gained me a “C” score as did those few days when I drove further than the local fitness gym–also a “C” rating, which gave me an overall C score. My predicted discount will be 3% on my next billing cycle.

    The little blue Big Brother plug is going back to Allstate.

    • Tom says

      Ya know, you’ll still have hard braking issues even if the car is sitting in your garage. To designate low risk time of day as between 4am and 11am is totally absurd. That’s when everyone is on the road. School traffic, people going to work, trucks and buses galore. Are you kidding me. The reason Allstate designates this a low risk time is because most insurance employees don’t start work until 10am. The high risk time of 11pm to 4am should be flip-flopped with the low risk time slot. I have an overall “A” rating and my reward was a 16% discount. What do you have to do to get the whopping 30% that Pedro, from the movie Major League, advertises.

      • Brach says

        Projected to receive 16% February. I don’t get a graded rating since having switched from the device to phone. The helpful lady I talked to in customer service of all places had some pretty good patience with me while we sought out a better alternative to the blue dongle and it’s holding so much against me. Also now that I’ve seen all the complaints about it draining the battery I figure I now know why it died on me 3 times. The alarm would go all wonky and start chirping quietly and tail lights flicker, if only just barely noticeably. Didn’t even think it was that dongle doing it.

        Do yourselves a favor, if your area allows it, switch to the phone app only. It calculates much more fairly than the dongle. I think the metrics are different on them, but don’t quote me on that. I’m still relatively new to Allstate, but so far so good.

        • Brach says

          Also with the phone app, there are options at the end of the trip on whether to save it (accept that you were the driver) or designate a reason, such as driving a company vehicle, or being a passenger, that your trip shouldn’t be saved. Also for long term period where, or where you are making multiple trips as a passenger, in a work vehicle, etc… there is an option to turn off the tracking to be turned back on when you next drive.

          Warning though, don’t mess around with deleting trips just because you don’t like the reported info. The program, in their preview, is a gift, a privilege, a reward, and subject to termination without recourse. With that said, if something happens, remember to call them and talk to them as if they are a human being, and you’ll find they’ll be far more willing to go the extra mile, even if you know you just got caught deleting your 140 mph trip to McDonalds.

  24. Bryce says

    I think these reviews are good information. My concern is that my computer will be damaged. I have a 2011 Toyota corolla and installed drive wise about a month ago. I am more aware of my driving habits with drive wise installed. I think this is a good devise for teenage drivers! The people complaining about hard stops need to just slow down sooner and keep more distance to the car in front of you! I am doing some testing with my driving to see if my hard stops improve. I think we get caught up in the fast pace driving habits of traffic and other people on the road. This is a habit that drive wise is helping me with and improve! My own habits that need to improve are, leaving earlier to give me more time, allow greater distance between me and cars in front and slow down way sooner at stops!

    • Loretta says

      You obviously don’t drive I-480 during peak hours. If you leave a greater distance between you and the car in front of you, then you have people cutting you off to slide into the spot – which, oh wow, results in HARD breaking!

  25. Ney says

    When I started to have problems in my new 2015 due to the instalation of those device, I called wise drive and explain to them the problem I had , I also told them that I was going to return it and to sent me return envelope. They did so and I returned to them. I haven’t heard from them since. But one thing is for sure this device is definitely damaging the computers on the car….

    • Bryce says

      Just got a mechanic bill for 125.00 because the device was making cars brain malfunction, because device is considered “an aftermarket part install” my warrenty thru gm declined payment of bill.

      • mary says

        Bryce, how did you restore your cars computer to normal. I have pasid out $1000 to find ou what is wrong with my van. cel does not light up. I had the garage reset it but the cel will not lght and there are no stored codes.
        I wish we could sue drivewise for the damage it caused.
        I am sick about it
        Mary

        • Warren Hoffman says

          Mary –
          I am getting some information together and having my mechanic sign a letter attesting to the fact that the device ruined my abs module for the breaks. My agent is willing to submit it and go to bat for me. Maybe ask your agent…. or tell them what you’re going to do. Start with your mechanic. good luck.

  26. PEGGY says

    I have had Drivewise since November 2014. I am currently at a B- average mostly due to the amount of miles that I drive. I do have hard braking events but have zero extreme braking events. My braking grade is A+ so I am not sure why everyone is complaining about braking. Obviously I drive more miles than average with fewer braking events than average, so I don’t see an issue! I am happy with Allstate. Have had both home and auto claims and no problems whatsoever. I currently get a 14% discount which I am happy with!

  27. Isaac says

    I’m very disappointed with drivewise, i installed drivewise on my 2009 Toyota Camry on April 2015. After 5 months, i have driving less than 1200 miles, yet i don’t have a good grade on miles driving, over 80 percent of my driving were done on weekends but yet my hours of driving is doesn’t have better grade, i understand i have all A’s but if i’m doing this great what keeps me from getting A+. I have 5 hard braking incident which is all scam, apart from one of them that i was crossed by a deer. In the last 2 weeks i have gotten 3 hard breaking. This is absolutely scam. I drive very slow and my breaking distance is always great. Last sunday, i started the car, didn’t put to gear and i got a hard breaking incident (Are you kidding me?). I called my agent and all he could tell me is i can’t answer your question will have to get with the drivewise team. My assumption is that, they realized i did good for my first 5 months and it’s left with a month to qualify for the 30% discount so they’re trying to screw me. Now what i will do is that, since i have 2 cars, i will not start with the drive until next month to get my 26% percent discount. After i get my discount on my renewal next month, i know what i would do. Stay away from drivewise. It’s like a curfew, anytime i go out and it’s 10pm i have to rush home not to reach the 11pm limit. One time my girlfriend was like, why would you pay an insurance company to put a curfew on you? I thought about it and i realized how dumb that decision was for me to join drivewise. If there’s one thing i know, insurance is scam regardless of the company, Just get a cheaper insurance and live your life, there’s nothing like good insurance company. If you don’t drive a fancy car which is very expensive or making car payment, don’t get collision. Just get liability with compresensive.

  28. Barry says

    Don’t expect the promoted 30% discount or much at all. After four days of using drivewise, one of which I didn’t drive, I had one hard stop per day–the lowest at 12 mph, the highest at 23 mph. I understand a slowing of 8 mph/sec constitutes a “hard” braking, but if every stop or slowing is going to resul in a possible penalty, what good is it? Really, just how slow does a vehicle slow down at 10-15 mph?

    I can hardly be accused of unsafe driving due to hard stops. Brake pads typically last me 90-100 thousand miles. I’ll give this thing it’s 60 days to see how it scores me, but I suspect it will get mailed back on day 61.

  29. Terry Chase says

    DANGER! I have a RAV4 and drive less than 5,000 miles a year. I’ve never had a problem of any sort with the car. 2 weeks ago I installed the Drivewise device. Friday, while turning after a traffic light, the car gave a sort of hiccup. Then it DIED IN TRAFFIC! It was awful. Nothing worked. I couldn’t even move the gear shift lever. The car was frozen.
    After hours in traffic waiting for a tow truck, 2 nice cops bypassed the shift lever system and got the car into neutral long enough to get it out of traffic. At the dealership, it took them hours to figure out the problem because the communication port, the one where the device plugs in, was not communicating. A major fuse had been blown out and my alternator destroyed. it will cost $1400 to repair.

    • mary spinazola says

      Terry my car also cannot communicate with the computer. The car is miss firing and feels like it will stop any minute. The thing I am most worried about is not being able to get a sticker in oct. I am older and on ss and did not plan for a big auto expense. I like the idea of a class action suit. I hope someone starts one so I can sign on. I have to return the drivewise device. I will write a note and have them sign it.
      Mary

      • Terry Chase says

        I am older also–76. I tried to get them to pay for my repairs but there was a Catch 22. In order for them to pay, the dealer had to certify that the device caused the damage. The dealer cannot do that because they fear a lawsuit. So I’m out $1,331.
        You may find that when you return the device you get daily calls telling you it’s not connected. Call them and get their special label for sending it back.

    • Warren Hoffman says

      Our ABS breaking system is malfunctioning. My mechanic was testing the break sensors on our ford explorer, he was reviewing the new breaks he just recently put in.
      With the computer diognostic, he saw the drivewise device. the computer is damaged.
      He told me he’s had about a dozen customer problems this year with the device.

  30. Ney says

    Drivewise is a scam , I drove the car 1.5 miles without any incident and a breaking hard came in my record. I’m very disappointed because allstate is doing this just to avoid giving you the whole 30% discount, I will definitely be looking to get another insurance company…

  31. blue eyes says

    I put the drivewise on my 2009 car that has less than 32000 miles and began having problems because the battery was being drained and I had to charge it up since it was almost dead. I had the battery tested thinking I needed a new battery and they said it was fine BUT there was a parasitic draw on the battery after I turn off the key.. not only that, my engine suddenly came on and my a/c stopped working. They recharged my freon thinking that was the trouble, but nope, its an electrical problem now and I am being told to take it to the dealer since they can’t find the problem.. also suggested the trouble was in the computer and will cost “big bucks” as the mechanic put it, to fix. I am furious to find out that this stupid thing has caused so much damage to my expensive luxury car that I’ve barely driven!!!
    .

    • Terry Chase says

      It cost me $1,331 for the damages caused by the Drivewise device and they refused to reimburse me saying Thea’s no proof.

  32. Gigi says

    I have had Allstate Insurance for years. I have participated in Drivewise for a little over a year. As was mentioned above, I do not know why anyone would complain about any discount for their insurance. Drivewise has made me more aware of my driving and I believe it has helped me improve and be more aware of where I am not what is going on around me.

    The only complaint that I have is that from time to time I am not able to login to Drivewise. My login has not worked for over a week now and I really would like to keep track of what my rating is.

    Overall I am a happy Allstate customer.

  33. Unhappy drivewise says

    This drivewise thing is bogus. I have had it installed for 2 months, my car barely leaves the garage except for weekends and very limited (if any) travel through the week.

    I have 1 braking “incident” from being cut off by a couple of teens that blew a stop sign and turned right in front of me and nearly side swiping me. My amazing savings were instantly dropped from all categories being A+ to having a C+ in braking and only saving 17.5%.

    My husband just got a 2nd braking incident, for a similar reason and now we are down to 10%.

    When someone nearly sideswipes you, a dog runs or even a child runs in front of your car and you break to avoid killing someone, you will not save money on car insurance.

    4 more months of this piece of [Redacted].

  34. RL says

    Besides being a ripoff when it comes to the discounts that were “promised” (I had 4 A+ and 1 “B” and they cut me to 14%…. I left my car in the garage for a month while on vacation. Upon returning home, my battery was DEAD which my dealer tells me was caused by the Drivewise device keeping the car from “sleeping”. BTW..battery replacement for this dead one is $600 in a high-end vehicle. On top of that…I received no less than 4 e-mails and two phone calls (while on vacation in Central America) reminding me that my Drivewise thing is inactive. The Allstate people at Drivewise were rude, uninformed and annoying. Upon my retun home I sent the things back to Allstate and upon renewal will switch to GEICO (at a saving of nearly 50%….not the 15% they advertise!). Learn from me…DO NOT INSTALL THE DRIVEWISE THING… the discounts offered are BOGUS and the device itself is DANGEROUS to use.

    • JCK says

      My wife’s has the device and during the past year she has driven the car less than 500 miles. On a day in July She drove 35.4 miles and the device recorded 12 excessive braking actions. My wife is an extremely passive driver. This program is an absolute sham. I further believe that Allstate is aware of our negative comments and choose to ignore them. The agency where I purchased insurance has treated us fairly and drivewise did not exist at the time Allstate became our carrier. If the agency would have used drivewise as a selling point, I would switch insurance in a heartbeat. I hate to penalize our agency because of drivewise’s ridiculous criteria. This program is ideally suited for the Amish.

      • RL says

        Switched to GEICO. No hassle. Superior (higher limit) coverage and less than 50% of Allstate’s premium. Couldn’t wait to get rid of the Drivewise things. I LOVE my Allstate agent…unfortunately she cannot write with any other carrier. She apologized and hated to lose the business…but she understands. I get the feeling that She is now presently thinking maybe she should expand her agency and DROP Allstate. She has had 100% complaints from every customer she put into Drivewise. I think this thread needs to be forwarded to state insurance departments. It is indicative of what surely seems like fraud to me.

        btw…The Amish are too smart to fall for this scam!

        • simon says

          Hi!
          Why dont all of us just open low class action suite against this Allstate, because this is not only entire company fraud and scam, but invasion of privacy.

  35. Marc Jordan says

    I’ve lost all faith in the Drivewise program, According to the online Drivewise statistics, over the past year I’ve driven my car 4,700 miles and had about a dozen “braking” incidents in that time. All told my discount for that car came out to a paltry 4%. Every single person that is enrolled in the program complains of the same thing: their braking scores. Just to satisfy my own curiosity, I went to a local shopping center which had speed bumps and I conducted a test. I went from speed bump to speed bump (a total of four) and sure enough when I went online the next day to see how I did the previous day, they were cited as excessive braking, even though I accelerated to what I thought was a fair speed between the bumps.

    I’ve been loaning my other car to my 80 year old dad. He drives like, well, an 80 year old man. Sure enough his Drivewise score consists of only one category: hard braking. So far no discounts for that car.

    I’m thinking of writing to my insurance commissioner to see if they would be interested in these statistics.

    • Patricia says

      I live in a closed community where max speed is 23mph. I go through 20 speed bumps in my way out and my way in every single day. My drivewise report shows at least 2 hard braking events a day, from about speed 12mph to 4mph every time.

      If the purpose of the device is to encourage good driving, it is not serving the purpose. If it is to give the insurance company a good reason for not giving me a discount, it is helping them a lot. I will unsubscribe from this joke.

    • Mom says

      Sign me up for a class action suit! Contact the insurance commissioner. The drivewise complained about excessive braking (we have to treat yellow lights like red lights or the police give us tickets for going through a red light though yellow though red at the end) and now my engine light is on and the brakes are not working!!!!!!!! That means a tow truck to the dealership and repair costs because of drivewise!!!!!!!!!!! I am retired and cannot afford the damage that they created!!!!!!!!!! They destroy cars!!!! You are lucky if the device did not destroy your car, yet. Everyone should remove them before their cars are destroyed!

  36. Ed says

    I installed the device two days ago and I already have two “hard” breaking events. One from initial speed of 10 MPH and one from 14 MPH. I did not know it is possible to have hard break at that speed. I already don’t like it.

    • Barry Grant says

      Ditto! What I immediately noticed—in my attempt to be a “safer” driver–was that I was staring at the speedometer when I braked instead of the road and that I would race to beat yellow light rather than risk a hard braking event. Safer, eh? I don’t think so. It’s not woth the predicted 3% discount.

  37. Ekcho says

    I haven’t gotten to experience the full effect of the drivewise device. I just don’t like that I can’t hide the device with the cover. Visually it’s not appealing.

    • Cub Fan says

      SAVE YOUR TIME AND MONEY. JUST SWITCH TO GEICO.
      I tried it in several vehicles. It didn’t work properly in 3 out of 6 vehicles. False reported or double reported incidents, I couldn’t use my alarm or my remote to lock the door on one vehicle. If you get stuck in snow, you get events for starting and stopping quickly.
      When my Allstate Drivewise discount hit 0% on one of my vehicles, I decided it was time to change insurance companies.
      I shopped around and Geico has a high customer satisfaction and costs less than 2/3 the price of Allstate. NO STUPID MODULE OR PROGRAM to worry about. I’m saving more money with Geico than I would have with Allstate Drivewise @ 30% discount.

  38. Fred says

    My experience with Drivewise so far is that it’s ludicrously inaccurate. For example, it shows my drive to work on Friday, but not a trip home. Apparently I’m still at work . . . two days later. Similarly, the web site shows a four-mile trip to a store today, but a 2.5 mile trip home on the same route. So, if the drivewise device can’t track mileage accurately, how do I know it tracks *anything* accurately?

  39. Tom Havranek says

    Drivewise does not work after a year. They do not roll the year old plus data and just keep adding to it. I had no breaking events this past October but the display shows five. That’s the amount I had in October 2013. The mileage, time, and speed data are all bogus. The only correct info is the mileage graph. That data is correct. I called them six times and each time they manually correct the data but don’t fix the programming bug so the info starts going wrong the next day. It is maddening.

    • john says

      Did ur chip show times and days that u weren’t actually driving the car…in my case…I have 2 driving times after midnight and I did not drive the car those days. Thoughts?

  40. Charletta brooks says

    I plugged my drivewise into the port and the green light did not come on. Can u tell me why? Do I have to have the code , or does Allstate handle that.

    • Eric Stauffer says

      Hi Charletta,

      Make sure the device is plugged all the way in, and then try turning your car on. If that does not work, I would reach out to Allstate directly. It could be a faulty device.

      You can contact Allstate by calling this number – 1-800-255-7828

      Best,
      Eric Stauffer

  41. John says

    I just signed for AllState, and will try the Drive-wise. In researching online, I found that the OBDII diagnostic port is not designed to be used 24/7. The Drive-wise device prevents vehicles modules from “sleeping” or going dormant. Thus could burn them out/fry your electrical system, cause your vehicle to stall, and leave you stranded. I will be contacting the dealership’s mechanics prior to install, to get the latest word or work-a-round. I suggest the same to others before using the device.

    • Tom says

      Amen. I got stranded on a highway in the middle of a cross country trip. The drive wise crap fried my Mercedes S550 Alternator. $2500 in repair bills!!

      Think again before anyone decide to use this dangerous equipment.

      • Ray S. says

        Yeah just to let you know that we had a Jeep Patriot 2009 it did 2000 dollars in damage with using the drive wise device and their device messed up all the electronics and they don’t want to cover the charge. Yeah [Redacted] service and they don’t want to cover the damages that their device caused. Not only that, the dealership had it for 15 days and it was 623 dollars in car rental fees. I wish I never switched from state farm after 30 years. Biggest mistake I ever made.

      • Patricia says

        OH! I better remove it from my cars. I have a car I never drive, it gets to be in the garage for long periods of time. I thought using the drive wise would let the insurance company know that the risk of having an accident on that car was minimal because it’s not driven in the daily basis. Well, after a month in the garage I tried to take it for a weekend ride and it was out of battery. After reading this thread I realize than I would need to keep charging the battery to keep any discount that I might get for using the drivewise. Plus I take the risk of ruining my battery or alternator as I am reading.. So far, after using drivewise for 6 months, they are projecting a 16% discount for my next renewal. Very minimal for a never used car.

    • Edward says

      Thanks…This is just the kind of info that I’m looking for. I just received the device in the mail, but I’m reluctant to install it without being absolutely certain it won’t be harmful to my car.

    • Harry says

      Be aware! I installed the “drivewise” into my brand new BMW X3. After a week with little driving the battery was down. I got the car started with a jumper-cable, went to the BMW service and they told me right away that the “drivewise” is the culprit. Don’t use it in an European car. (I did have it installed in my Cadillac for 4 years w/o any problems…)

  42. Joseph Carosso says

    Allstate is the worst insurance company I have dealt with. Their rates are outrageously high (for an equivalent coverage, I am paying almost half of what I paid when my family and I were covered under allstate.) Their customer service is horrible, and their managers are disrespectful and dishonest. Liberty Mutual is the best deal. I am so glad I switched. I highly recommend it.

    • Elizabeth says

      My experience with Liberty Mutual rates vs Allstate rates is just the opposite. Liberty Mutual is $600 more and they claim to have given me every known discount available. Makes no sense.

      • Captain Caveman says

        American Family was 25% higher than Allstate – even with American Family’s poorer coverages. With Allstate I’m getting an additional Umbrella policy and higher coverage numbers on the two cars and the house… FOR MUCH LESS MONEY!! Allstate is great.

        I can understand any complaints regarding harm caused to the vehicle by having this device installed. This is what is holding me back from signing up.

        I also believe it is bad business practice to offer coupons, rewards, gimmicks, hoops to jump thru, sales, or carrots on a stick. I’ve owned businesses in the past, we weren’t some sort of “Discount Louies.”

        Businesses ought to offer the lowest price on the greatest product, coverage AND SERVICE PERIOD!!

        I can’t understand why anyone would complain about getting any kind of discount, be it 1% or 15%. A penny saved is a penny earned, except for you people born after 1900, you need hundreds of dollars saved in order to be pleased. I don’t like the matter of having to “sing for my supper” in order to save a buck… a buck that I should always be getting automatically if the rates were set fair to begin with!!

          • Tammy Easley says

            I am concerned about the damage this device has caused my vehicle. My vehicle has very low miles and never had a problem until I inserted this device. My electronics in my dashboard is all messed up. I had no idea what the problem was in the beginning. I spent almost $1000 to get it fixed and a few months later the problem is back only worse. I took my car back to the dealership and after hours of testing and more money it is now determined this device is causing my elecronicsl to short out. Allstate you know these devices are causing problems for your customers so do you plan on reimbursing us for the money we had to spend to get our vehicles driveable? I am very upset and will not be apart of this program ever! It has cost me way too much money and time.

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