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Zurich’s roots trace back to 1872, at the time offering marine reinsurance. By the year 2000, it had acquired numerous other companies and greatly expanded its products, changing its name to Zurich Financial Services to cover all of its holdings.
The company does not offer insurance products for individuals in North America. It does, however, offer a number of business insurance products for a diverse range of companies, with a particular focus on multinational organizations. Among the products offered are employee benefits plans, commercial automotive coverage, and umbrella insurance.
Zurich sells several types of policies that benefit employees. Among these products are accident and supplemental health insurance, which can help to pay for the medical bills not covered by an employee’s regular health insurance. Additionally, Zurich sells absence, health and productivity services, which are designed to reduce the cost of workers’ compensation claims while boosting employee productivity.
Zurich is one of the top ten providers of commercial auto insurance in the U.S.. It offers coverage for businesses that utilize company vehicles as well as dealerships. Policies have policy-wide deductible caps, protecting against large claims arising from situations like massive hail storms or other weather events. Some commercial coverage can also be extended toward employees who drive their own vehicles for business purposes, such as delivery drivers.
General and more specific types of liability coverage are offered to businesses in a number of industries. These include umbrella insurance, which offers an overall protection against lawsuits due to a variety of potential liability claims, and specialized risk policies for builders, directors & officers, credit risks, and more. Depending on a company’s specific needs, a liability package can be built from different specialized insurance plans sold by Zurich.
Many other business-related products can be added to a Zurich policy. These include coverages for commercial property, workers’ compensation, and equipment protection.
Zurich does not sell any of the consumer products we test directly to individuals, so we are unable to get rate details at this time. Anyone considering Zurich for their insurance needs should contact a licensed agent directly.
The Zurich online claims center can be accessed by clicking the “Claims” link in the upper right-hand corner of their website. Online forms are available for auto, liability, property, workers compensation and industry-specific policies. You can also call their customer service number at 1-800-987-3373 to report a loss.
The exact claims process will vary depending on the nature of the loss and the type of policy. In general, basic information will be gathered with the initial claims form, and a claim handler will stay in touch throughout the process afterward to ensure the claim reaches completion. You may be asked to fax in estimates for damage or arrange to have the damaged vehicle or property inspected by an adjuster before the claim can be paid.
Zurich North America has numerous listings on the Better Business Bureau, but none are BBB accredited. The location listed under the company’s official U.S. headquarters address in Schaumburg, IL, gives the company an A+ rating. There are 74 complaints in the last three years, 13 of which have been closed in the last 12 months. The majority of complaints, are issues concerning the company’s product and service.
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Zurich is one of the largest organizations in the world, and with that comes a number of different business solutions and insurance coverage options. Large organizations will find Zurich’s offerings to cover a wide array of potential losses, and a financial strength to cover even the most severe claims. Overall, Zurich is worth exploring for businesses looking for large-scale coverage options.
For a list of companies that we recommend, visit our Best Insurance Companies page.