Mutual of Omaha Insurance Review

Mutual of Omaha Insurance
Financial Strength

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Mutual of Omaha is a financial services company selling life insurance and other products. The company was formed in 1909 as Mutual Benefit Health and Accident Association. It continues to operate as a mutual firm and has grown in size to become a Fortune 500 company, employing around 4,200 people and earning $4.2 billion in annual revenue.

The company is headquarters in Omaha, Nebraska, where it was originally founded. Since its inception, the company has grown and expanded to include numerous subsidiaries focusing on specific niches, including life insurance, investor services and realty. As a mutual firm, the company’s revenues are paid back to members in the form of dividends, which are generally applied to the policies. In theory, with each policyholder holding a share in the company, Mutual of Omaha is able to base its decisions on customer needs without worrying about the separate demands of shareholders.

Mutual of Omaha is also well-known for sponsoring the documentary television show, Wild Kingdom, which initially aired in 1963. A new version of the series was released on Animal Planet in 2002, with Mutual of Omaha’s name still attached to the project.

Policies can be purchased through independent agencies throughout the country or directly from the company on its website. Interested customers can start the process by obtaining a quote online. From there, a representative will be in touch to complete the process and establish a policy.

See our Mutual of Omaha Medicare review here

Insurance Products

Life Insurance

Mutual of Omaha sells life insurance products to individuals as well as group policies for employers. Among the plans offered are term, universal and whole life policies as well as accidental death insurance.

  • Term life – Provides a guaranteed level of benefits during a specific insurance term. At the completion of the term, the policy ends and the insured must purchase another if they wish to remain covered.
  • Universal and Whole Life – Permanent insurance policies, which last as long as the insured continues paying for coverage. Both types of permanent insurance offer a savings component, allowing policyholders to invest a portion of their premiums and access those funds prior to death. Whole life has consistent premiums, however, whereas universal policies have flexible payments that can be adjusted.
  • Accidental Death – A special type of policy available to those who cannot afford full life insurance. These policies offer guaranteed benefits to the families of people who succumb to fatal accidents, including auto accidents, falls, drowning and other similar perils. By covering only accidents, not disease, these plans can be more affordable than standard life insurance.

It is our opinion that most individuals benefit the most from term insurance policies, and investing the difference in premiums of a whole or universal life insurance policy. You can read more about our analysis in the article titled Why Term is Better Than Whole Life.

Supplemental Insurance

In addition to life insurance, Mutual of Omaha offers several types of supplemental health products to individuals and group policies for employers. Among these are disability insurance and critical illness coverage, both of which provide benefits to people whose serious illnesses could cause financial strain.

  • Disability Insurance – Helps to protect an individual’s income when his earning capacity is diminished by a long or short-term disability, such as a serious illness or accident. The insurance acts as replacement income during this period.
  • Critical Illness Insurance – Assists with the costs associated with serious illness, particularly those costs that are not covered by major medical insurance. Some examples include financial assistance for paying the mortgage or hiring household help during recovery. The policy can also be used to pay for travel expenses during treatment.
  • Dental Insurance – Available through group plans for employers to complement an existing health insurance plan. Individual dental insurance is not currently offered by Mutual of Omaha.

Mutual of Omaha Price (Rates)

According to our term life insurance rate quote test, Mutual of Omaha is 18.1% higher when using our standard metrics. This is a slight decrease from the last time we reviewed them, but the difference is negligible. They remain the most expensive term life insurance company we have tested.


Claims can be filed through your agent or over the phone. The claims number for life insurance policies is 1-800-775-6000. The number is operational from 7am to 5:30pm Monday through Thursday and from 7am to 5pm on Friday. Claims cannot be filed on the weekend.

Claims forms are available under the Service & Forms tab of the website, but the forms themselves cannot be submitted online. Instead, they must be printed, then mailed or faxed.

When filing a claim, you’ll need to choose the correct form. These are divided between individual policyholders, plan members and plan administrators. Within those classifications are separate forms for different types of policies, including life, critical illness, disability and retirement plans.

Because of the number of forms available and the lack of an online reporting system, it’s probably easiest to file claims through the agent or customer service phone number. Because life insurance claims are generally filed by the policyholder’s beneficiary, be sure to have relevant personal identification information available to confirm your identity.

Consumer Research and Complaints

Mutual of Omaha has been accredited with the Better Business Bureau since 1940. It has an A+ rating on the BBB website. In the past three years, the site lists 159 complaints, with 53 having been closed in the last 12 months. Of these, the majority are issues with the product or service.

Details are not available on the site for most of these complaints. However, one recent complaint describes a billing issue with a Medicare supplement plan. It appears that the person lodging the complaint is a family member of the policyholder and was unable to make necessary changes to the policy due to lack of permission.

Financial Strength

Rating Company Grade Financial Outlook
AM Best A+ Stable
Fitch N/A N/A
S&P A+ Stable

Bottom Line

Mutual of Omaha has strong financial ratings and a better-than-average score when it comes to customer satisfaction and complaints. However, their claims process is behind the times compared to many of their competitors, and they remain the most expensive term life insurance company we have tested to date.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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Review Information

Review Date
Mutual of Omaha
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  1. Roger Harre says

    I am just in the beginning stages of “working” with Mutual of Omaha. My parent just appointed me Power of Attorney after having my Mom’s long term care insurance denied. After paying the premiums on time every month for over 20 years they have denied my Mom’s claim. She has Dementia and the only way the assisted living facility would take her was if my Dad went too. I intervened after the first denial and thought the information they requested would be sufficient to satisfy their underwriting needs, however I was informed tonight that they are still denying her claim. This is such a slam dunk case it makes me wonder how many others they have denied and hope that the elderly won’t bother to fight them. Unfortunately, they have chosen the wrong folks to mess with as I am very capable of standing up for my parents and intend to hire an attorney tomorrow, right after a visit with the Nebraska Department of Insurance and the Better Business Bureau. If anyone else has an issue like this – there may be cause for a class action lawsuit. I am not worried about protecting my privacy and would appreciate this site letting my name and phone number remain here as I am highly motivated to bring an end to what I perceive to be an injustice to the elderly, disabled folks they happily accepted premiums from for many years, yet now when it is time to pay up they are playing delay games and or are turning a blinded eye to what is right. My name is Roger Harre, I live in of all states Nebraska, which I believe is where their home office is located. My phone number is 402-430-6670. Feel free to call and leave contact information if you have had issues such as this with Mutual of Omaha.

  2. Ronald Farmer says

    We received our tax statement from them and it was incorrect by over $3.000.00 dollars. A summary of our distributions to them was sent to help them find their error. It has now been a week and they have not responded. We need the corrected form to file our income tax. We have regretted many times involving ourselves with these folks.

  3. Michael says

    Eric, Have to call you out on your “rate test”. As a long time advisor, I know Mutual of Omaha is as competitive with their rates as any other company. All companies have their “sweet spots” using various term, ages, and benefit amounts.
    Using a single quote from the thousands of possibilities is disingenuous at best

  4. Robert Gambrell says

    I am very dissappointed with mutual of omaha! If you’re thinking about life insurance….choose someone else….Anyone else!

      • James West says

        Easy answer in defense of this person. Whole life policies eat themselves alive because the cost of insurance naturally rises annually within these policies as you age because health goes down and most people pay the amount they were told to when they sat down with the agent…where does the insurance company get the difference in premium rising…from thin air? NO! From the cash value until it reaches a $0 balance…then guess what happens to your policy…you will get a fancy letter in the mail that says thank you mr and mrs client but your premium will now be alot more per month for this contract…pay it monthly or the policy will lapse…oh and in most cases unless you carry option 2, you will lose your cash value at death regardless of how much is in it…where does it go? Back to the insurance company. A cash value account is basically a forced savings within a policy that indexes the market. They say you can borrow from it but you have to pay it back in a loan provision with interest. Keep in mind you are making a monthly premium and your insurance company takes your money to put into the cash value every month…it’s basically like opening a bank account and going back 5-10 yrs later and having the bank teller tell you that you can take a loan out with interest on you OWN MONEY!!! Would you do business with that bank? If they offer other products to prevent lapse or keep your cash value in the end (option 2) then the added products are basically like trying to make garbage smell good…it is pricey. Everyone thinks bundling things are great…auto and home is good to bundle…but not life insurance. You should buy term and invest the difference in your savings. Term pays out a death benefit within the length of the period of the term. for example a 35 year old man takes a 30 year term out on his life. He would be 65 when the term ends…typical retirement age…in most cases this kind of insurance is cheaper and more practical because life insurance was only designed to protect you in the event of an immediate loss during your delicate years of life when you have higher debts, mortgage, income replacement, funeral, education for children. At this gentleman’s age of 65 he should be relying on his retirement assets and should be self insured…however if he wanted to he could generate another term after he turns 65 if he would like to have coverage if he wants it…nice to have that option. You should be investing into your retirement accounts separately and just purchase term insurance. Not all term is good though.

  5. Minerva Loreto says

    I called and talked to several employees to follow-up the double payment of my policy loan and was assured by about 5 or 6 employees I talked with at the Customer Service Center that they will make a request to have the check mailed immediately.
    After waiting for 1 month and nothing has been done, I wrote [Redacted], Vice President of Policyowner Services to intercede in my behalf to have the refund check mailed immediately.
    My feedback to the service experience I had at the CSC is evidently is very poor and need to be corrected.
    Thank you..

  6. Janet Slaughter-Smith says

    My aunt who is 78 years old, was called by a United of Omaha Life Insurance Company employee to sell her some whole life insurance. She use to work for the post office and through AARP she has enough insurance that she needs.
    My problem is she do not remember purchasing the policy and she did give her information to the man. one premium was paid. when she got the next notice she said she was not going to pay it because she don’t belong to Mutual of Omaha…But I found a policy they send her. There was no beneficiary named on the policy. Can they do that sell her a policy without putting a beneficary on it. they have all of her banking info, they put down the wrong address. The only reason she received the mail is because she use to be the Post Master General in our area. Small Town…. thank you for any advice. We have cancelled the policy….She could not afford to pay 98 dollars per month and a policy she did not need.

  7. Linda and Charles McNeil says

    We have paid for our life ins policy for years. Last summer I talked with a representative from United of Omaha and she set it up for the ins payment to be taken out of our checking account when it was due. I have looked at my account and I do not see where it is being taken out. Have you canceled my ins without letting me know? I think I started the policy in 2005/2006. Our phone number is [Redacted] and I would like to hear from someone regarding this matter.

    • Eric Stauffer says

      Hello Linda and Charles, is not affiliated with Mutual of Omaha. If you are having an issue with them that needs to be resolved, here is the phone number for their customer service:

      (800) 228-7104

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