Safeway Insurance Review

RATINGS BY CATEGORY
Premium Price
Claims Process
Consumer Feedback
Financial Strength
OVERALL
Products  |  Price  |  Claims  |  Complaints  |  Financials  |  Bottom Line

Safeway Insurance Summary

Safeway Insurance was founded in 1959 in Westmont, Illinois, where it is currently headquartered. It is the largest privately-held, family-owned insurance company (rather than a mutual firm or stock company) in the country.

The company primarily sells auto insurance for individuals, but it also provides individual property policies for homes, rentals, condominiums, and mobile homes

Safeway uses the agency model to sell its policies. Online quotes are not available, but you can use the website to find the closest agent’s office and begin the process of obtaining coverage.

 
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Insurance Products

Auto Insurance

You can purchase a full-coverage policy or liability-only insurance, depending on your needs. Liability insurance is necessary in order to comply with state laws. It generally consists of property damage and bodily injury liability. Full-coverage policies add collision, comprehensive, first-party medical coverage and other similar protections for the driver’s vehicle.

Discount information is not available on the Safeway website, but it’s reasonable to assume that safe drivers will generally pay lower rates than those with a history of accidents. The website does mention that options are available for drivers who may have difficulty obtaining coverage from other providers due to their driving record, so some higher-risk policies are available through the company.

Home Insurance

Safeway offers personal property insurance products for homeowners and renters. These policies protect the structure and its contents from certain named perils, such as fire or vandalism. Additional perils may be added to the basic policy to increase the overall protection.

Renter’s insurance protects the individual’s belongings and liability that arises in the residence, not the structure of the home or apartment. Personal property may still be insured even if it is not inside the dwelling at the time of the loss, however, the loss must have been caused by a named peril on the policy.

Safeway Insurance also sells homeowners coverage for mobile and manufactured homes. Because of the unique risks associated with mobile homes, many insurance companies choose not to cover them.

Aside from property insurance, Safeway also sells personal liability coverage as part of its homeowners line. This coverage helps to protect you from lawsuits if someone is injured on your property, such as being bitten by your pet.

Safeway Insurance Rates

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Policies are only sold through licensed agents, therefore, anyone looking for pricing information should consult a local agency to find out more. There is no online option for quotes.

Claims

Safeway Insurance claims must be filed through your local agent’s office. There is no contact number or online claims form listed on the company website. Instead, the agency will take down your basic information and get you in contact with a claims representative who will walk you through the rest of the process.

Before contacting your agent, you will need to gather basic information about the loss as well as your policy number and contact information. If a police report was filed for the incident, you will want to bring that to your agent’s office as well so that it can be forwarded to the claims department.

After the initial claim has been filed, you will be provided with an adjuster who will investigate the loss and make payment arrangements for your settlement.

Consumer Research and Complaints

Safeway Insurance has been accredited with the Better Business Bureau since 1997 and has an “A” rating on the BBB website. In the last three years, 27 complaints have been posted on the site; four were closed in the last year. Of these, most are listed as problems with a product or service, with some common complaints involving damage estimates that were lower than desired.

It’s worth noting that Safeway Insurance also has several poor reviews on consumer sites like PissedOffConsumer and CreditKarma. A repeated complaint across these sites is that the adjusters are slow to respond to claims and that they do not value repairs high enough when writing estimates.

Financial Strength

Rating CompanyGradeFinancial Outlook
AM BestAStable
FitchN/AN/A
S&PN/AN/A

Bottom Line

There is nothing that really jumps out showing Safeway as a great choice for insurance. They have a lot of complaints, their claims process is a bit behind the times (only reporting to an agent), and their financial strength is just slightly above average.

If you have other options for insurance, you probably want to explore those.

Summary
Reviewer
Eric Stauffer
Review Date
Reviewed
Safeway Insurance
Author Rating
2

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About the Author

Eric Stauffer

I am a former insurance agent turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.


Comments

  1. Desiree Arnold says

    This company has the worst customer service ever. I was involved in an accident with a Safeway policyholder and everything from getting the vehicle in the shop to renting a car was a task and a nightmare. The claims representative did not answer his phone or return my calls. After calling for four days I had to delay getting my vehicle fixed by one day because he was the person responsible for reserving a rental car. [Redacted] finally made the reservations, however, he reserved a compact car. I drive a 3 seat SUV (Chevy Trailblazer EXT). In an attempt to rectify this problem I tried to contact him and continued to receive a voicemail until I pressed 0 and spoke with an operator. The operator transferred me to [Redacted]. She was very rude and argumentative and wanted to know what I needed an SUV for. She continued to be uncooperative even when speaking with my husband who advised her that my part-time weekend business requires me to carry tables, mannequins, and other displays to and from home parties. [Redacted] stated she could only upgrade us to a Chevy Cruze which is still not large enough for me host my party this weekend and I was forced to cancel. This company has shown me no compassion for being in an accident at the fault of their client and their rude representative is quite opposite from their website claim of friendly representatives.

    Safeway gets an F. Do not support this company.

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