Liberty Mutual Review

Premium Price
Claims Process
Consumer Feedback
Financial Strength

Liberty Mutual Insurance Overview

Liberty Mutual Group is a worldwide insurer, and the third largest insurance company in the United States for property and casualty products. They are set up as a mutual, which means that policyholders have a stake in the company through the cost of their policies. When profits are up, policy prices tend to go down. The opposite is generally true when the company has a down year.

Founded in 1912, the company was started in Massachusetts and still has their headquarters in Boston. They employ over 40,000 people and are currently one of the 100 largest companies by revenue in the United States, even though they are private.

In 2008, Liberty Mutual purchased Safeco Insurance which is headquartered in Seattle. Safeco was a public company at the time, and Liberty Mutual agreed to pay just above $6 billion for all of the outstanding shares and took them private as a wholly-owned subsidiary. They also own a handful of additional insurance companies including: America First Insurance, Colorado Casualty, Peerless Insurance, Golden Eagle Insurance, and Indiana Insurance.

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Liberty Mutual Insurance Products

Here is a list of Liberty Mutual’s most popular products:

Liberty Mutual Insurance Rates

Our auto rate test showed that Liberty Mutual is Below Average.

A 30-year-old couple with a clean driving record could be insured for just under $155 on two cars, which is about $25 less that the average monthly premium we have received this year on our tests.

[Click here to see how we do rate quote tests]

Liberty Mutual Consumer Complaints

Liberty Mutual Group has been accredited with the Better Business Bureau since 1931 and currently has an A rating. The primary issue reported is “Problems with Product/Service” with 627 being reported over a three year period.

Liberty Mutual Consumer Research Reports

Consumer Reports –The Auto Insurer Rating Report done by Consumer Reports in 2010 shows that participants rated Liberty Mutual 85 out of 100, which reflects they were very satisfied. The average for all companies was 60, and Liberty Mutual ranked in the top 20 overall.

Liberty Mutual Financial Ratings

A.M. Best Rating – A+ Stable

Fitch Rating – A-

S & P Rating – A- Positive

Liberty Mutual Overall Rating

Liberty Mutual is structured as a mutual, which means the policyholders cost is tied to the company performance. In theory, this is a good thing because profits are used to pay customers who are basically the shareholders. They also have a long track record as an insurance company in the United States. In addition, the rates for our auto premium test came in below average when compared to their competitors. Additionally, their homeowner policies are industry leading when it comes to coverage, and their rates are below average.

Liberty Mutual appears to be a good fit for an individual or family looking for a “one-stop-shop” for all their insurance needs. Their rates are average to below average and they provide coverage for just about everything a person would need. Someone looking to keep all their insurance under one roof would be well served with Liberty Mutual.

Liberty Mutual Review4.625Eric Stauffer2012-11-28 09:21:15Get a Quote From Liberty Mutual
Liberty Mutual Insurance Overview
Liberty Mutual Group is a worldwide insurer, and the third largest insurance com…

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About the Author

Eric Stauffer

I am a former insurance agent turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.


  1. Jim W says

    I am with Safe Co presently and their review stars avg. 2, vs Liberty Mutual Ins. has 5 stars.

    Why the difference ,since it is owned by Liberty????? Jim W

    • Eric Stauffer says

      Hi Jim,

      Great question. While Safeco is owned by Liberty Mutual, they operate somewhat independently. They use different underwriting procedures and claims departments, so for all intents and purposes, they are different insurance companies.

      Because of this, we rate them independently. A lot of subsidiary insurance companies are very intertwined with the holding company, but this is not the case when it comes to Safeco and Liberty Mutual.

      Eric Stauffer

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