Kaiser Permanente Insurance Overview
Kaiser Permanente is a nonprofit healthcare organization that operates across nine States and Washington, D.C. They currently have footprints in California, Colorado, Georgia, Hawaii, Maryland, Virginia, Oregon, Washington, and Ohio.
The Kaiser Permanente organization currently employs over 175,000 people and services almost 9 million healthcare members. They were founded in 1945 by Henry Kaiser and Sidney Garfield, and are headquartered in Oakland, California.
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Kaiser Permanente Products
Even though Kaiser Permanente is a nonprofit organization, they still offer a wide selection of health related products for individuals, families and businesses. Their most popular items include:
- Individual Health Insurance
- Family Health Insurance
- Medicare Plans
- Employer-sponsored Health Insurance
Kaiser Permanente Consumer Complaints
Kaiser Permanente is not accredited with the Better Business Bureau and currently has an F rating. This is very odd because there are only 38 complaints on file over the last 3 years, which is about 5% of the total number of complaints some of their competitors have. Those same competitors have A and A+ ratings, despite having hundreds of complaints.
The Better Business Bureau has come under fire for selling good ratings to companies that are willing to pay. There are numerous cases of ratings going up overnight once a company pays a fee to the BBB. This example with Kaiser seems very odd, given their very low number of complaints. Because of this, the BBB rating is not factored into the final star total assigned on this review.
Kaiser Permanente Consumer Research Reports
J.D. Power and Associates –Kaiser Permanente scored the highest ratings possible in customer satisfaction during the 2012 Health Insurance Plan Study put on by JD Power and Associates. In the three geographical regions we checked, California, Pacific Northwest and the South Atlantic region, Kaiser Permanente scored 5 out of 5 and ranked number one against all its competitors.
Consumer Reports –Consumer Report’s most recent health insurance plan ranking put Kaiser Permanente at number one in the three States we compared. On a scale of 0 to 100, they received an 89 in California, 88 in Washington, and 86 in Georgia. Each score was the highest issued for the particular State. Where Kaiser Permanente really excelled at was the Prevention category, scoring a 4, 5 and 5 (out of 5).
For information on how we use consumer research reports, click here.
Kaiser Permanente Financial Ratings
A.M. Best Rating – Not Rated
Fitch Rating – C
S & P Rating – C
*These grades have been standardized for comparison. For more information, click here.
Kaiser Permanente Overall Rating
Kaiser Permanente scored the highest on both JD Power and Consumer Report’s latest health insurance plan studies in customer satisfaction. They have very few complaints on the Better Business Bureau and other consumer forums compared to their competitors. Additionally, they are not-for-profit, which some people may find as an added benefit.
Kaiser Permanente is an all-in-one health care provider that covers patients on both ends. This can become an issue because they are the insurance company as well as the care provider. This seems to be a conflict of interest because they control both the treatment and the money. If a particular treatment is very expensive, the concern would be that they could deny the procedure because ultimately they would have to foot the bill.
Kaiser Permanente Contact Information
Phone numbers listed by State
One Kaiser Plaza
Oakland, CA 94612
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About the Author
I am a former insurance agent turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.