UPDATED: Nov 30, 2018
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The company began as UnitedHealth Group Inc. in the late 70s and currently employs over 200,000 people. They are headquartered in Minnetonka, Minnesota, and operate all over the United States.
United Healthcare Products
United Healthcare offers insurance plans for individuals, families and businesses. Some of their most popular services include:
- Individual Health Insurance
- Short Term Insurance
- Supplemental Insurance Plans
- Dental Insurance
- Small Business Health Insurance
- Corporate Health Insurance
United Healthcare Consumer Complaints
United Healthcare is not Better Business Bureau accredited nor is UnitedHealth Group. There are a handful of different ratings for United Healthcare for different locations. UnitedHealth Group is listed as not-rated on the site. There are however many complaints listed under the UnitedHealth Group profile. A total of 1344 complaints have been listed in the past three years, 431 of which have been closed in the last 12 months.
The main complaint found on major consumer forums is that United Healthcare is difficult to get a hold of and get information from. There are numerous reports of it taking a lengthy amount of time to get through to an actual person, and then not getting the information or action they need.
United Healthcare Consumer Research Reports
In the 2017 J.D. Power and Associates Member Health Plan Study, United Healthcare scored at or below average in the three largest population centers in the United States. New York and Texas both scored 2 out of 5, which is below average, while California scored a 3, putting it in the average category. However, in the Southwest, United Healthcare received a 5 out of 5 star rating.
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United Healthcare is a nationwide organization that can provide insurance to families and businesses almost anywhere in the United States. They are very big, so their group of in-network care facilities reflects that. Most people will find their doctors listed in the United Healthcare network. The company ranks average or below in almost all categories when it comes to major consumer reporting studies. This can equate to less than adequate customer service, denied claims, and even billing issues. Additionally, United Healthcare’s financial strength, as reported by the major reporting agencies, is less than perfect.
For a list of companies that we recommend, visit our Best Insurance Companies page.