Secured with SHA-256 Encryption
Select Page

Amica Mobile App Review

FREE Insurance Comparison

Compare quotes from the top insurance companies and save!

Secured with SHA-256 Encryption

Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

Full Bio →

Written by

UPDATED: Dec 23, 2014

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We partner with top insurance providers. This doesn't influence our content. Our opinions are our own.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Amica launched its mobile app back in 2011, making it one of the earlier adopters to what is now becoming standard for insurance companies.

Unlike some companies, whose apps are bloated with extra features, Amica keeps its offerings quite slim and no-nonsense. The mobile app performs most of the key functions of the company’s website and is geared primarily toward existing policyholders rather than those interested in the company.

Amica Mobile App Home ScreenDevice Availability

Amica offers its app for Android and Apple devices like iPhones and iPads.

For an Apple device, you’ll need something running OS 7.0; for Android, you’ll need OS 4.0 or better.

Download for iPhone

Download for Android

Enter your zip code below to view companies that have cheap auto insurance rates.

 Secured with SHA-256 Encryption

App Features

The Amica app lets you do several of the things you could do from the website:

  • Pay your policy premiums.
  • Review your policy information.
  • File a claim and check on its progress.
  • Contact roadside assistance or request emergency repairs.
  • Maintain a home inventory for help with future claims.
  • Schedule reminders for general home/vehicle maintenance appointments.

There are a few important things that you can do only from the website, however:

  •  Schedule payments in advance. Mobile payments can only be instant/same-day transactions.
  • Create an account. You’ll need to set up your account from the main website before you can log in from your phone.
  • View life insurance policy information. While home and auto policies can be viewed from your phone, the app currently does not support reviewing life insurance policies.

It’s also worth noting that once you’ve filed a claim, the only way to add any additional information is to contact your adjuster. For example, if you take additional pictures after the initial report, there is no way to upload these through your mobile phone to update the claim in progress; you’ll have to email them directly to the claim handler assigned to your case.

Google Play / iTunes / Amazon Review

The iTunes store shows an average rating of 2.5 stars. Google Play’s ratings are a little more charitable, with an average of 3.3. In both cases, there are a few recurring complaints:

  • Poor design, including it being difficult to navigate and information being hard to find.
  • Inability to pull up an ID card.
  • Various bugs, including issues with the Droid Turbo and Android 5.0 OS, and intermittent crashing.

The biggest complaint from users is that, as of the newest version, you cannot download your insurance ID card through the app. Whether this is by design or simply a matter of customers not being able to find the right information due to the way the app is laid out, the issue is a major one.

Pros and Cons

Pros:

  • Payments made on the go
  • File claims and submit photos
  • Review policy

Cons:

  • Buggy and users report App crashes
  • No digital ID cards

Enter your zip code below to view companies that have cheap auto insurance rates.

 Secured with SHA-256 Encryption

Bottom Line

Even though Amica has had its app live for a few years, it seems the app design leaves something to be desired. A majority of reviewers say that there is no real benefit of using the app vs. simply logging into the website, which is a sign that the app needs some serious re-working if it’s going to be competitive in today’s market. For starts, making a policy ID card easily available and quick to find should be a priority. Until that happens, many mobile users won’t be happy with this.

For a list of companies that we recommend, visit our Best Insurance Companies page.

Compare Insurance Quotes

Secured with SHA-256 Encryption

Review Information

About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

Leave a Rating

Your email address will not be published. Required fields are marked *