Established in 1848, Unum is an insurance and employee benefits provider headquartered in Chattanooga, Tennessee. It is a publicly traded company, operating under the symbol “UNM” on the New York Stock Exchange. Previously known as the UnumProvident Corporation, as of 2007 the company is now simply known as the Unum Group, which encompasses three divisions: Unum US, Unum UK
Unum offers a variety of employee benefits products, including insurance for short term and long term disability, life, critical illness, long term care, accident, cancer, MedSupport and supplemental health and disability. The company is licensed to sell its products in all 50 U.S. states, as well as Puerto Rico, Canada and the District of Columbia.
The Unum Group has approximately 10,000 employees worldwide and is currently led by president and chief executive officer Thomas R. Watjen. While its headquarters are located in Chattanooga, there are also several main Unum operating offices located in: Columbia, South Carolina; Dorking, Surrey, United Kingdom; Glendale, California; Portland, Maine; and Worcester, Massachusetts. The company also operates an additional 35 sales offices throughout the U.S.
Unum is not an accredited business with the Better Business Bureau, though it is listed on the BBB’s site with an “A+” rating, the highest on the bureau’s rating scale. In the past 36 months, there have been a total of 27 customer complaints filed with the BBB against Unum; fifteen of these were closed in the last year. Of the complaints, one related to issues with advertising or sales, two stemmed from problems with billing or collections and the remaining 24 complaints were filed in regards to issues with Unum’s products and/or services. There were no filed complaints involving Unum’s delivery, warranties or guarantees. In addition to the complaints, there are also three negative reviews filed against Unum on the bureau’s website.
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