Travelers Insurance Overview
Travelers is a large, full service insurance company that provides both personal and business insurance related products. They are publically traded on the New York Stock Exchange under the ticker symbol TRV, and have over 30,000 employees.
Travelers is the largest insurer in the United States based on market value, and had over $25 billion in revenue during 2011. They are the second biggest commercial property writer in the U.S., and the third biggest when it comes to personal insurance products sold and managed by individual agents. They operate in all 50 states, and have operations in a handful of foreign countries.
The company is the result of a merger between St. Paul Insurance Co and Travelers Companies, which came together in 2004.
Founded in the mid-1800’s in St Paul, Minnesota, the then named company Saint Paul Fire and Marine Insurance Co. was a mutual insurance company. Travelers was started in 1864 and was responsible for the first insurance polices issued for cars, commercial airlines as well as space travel in the US.
Home - Liberty Mutual
Life - QuinStreet Life
Health - eHealthInsurance
Travelers Insurance Companies
Throughout its history, Travelers Insurance has been a part of a number of different companies and is connected to a list of different names. Here are names that Travelers Insurance is or has been associated with:
- The Travelers Companies, Inc.
- The St. Paul Companies, Inc.
- Travelers Property Casualty Corporation
- Saint Paul Fire and Marine Insurance Co.
- United States Fidelity and Guaranty Company
- The Travelers Group
- Aetna (Property and Casualty)
- Royal & SunAlliance Personal Insurance
- St. Paul Travelers
Travelers Insurance Products
Travelers Insurance provides a large list of both personal and business insurance products, which they primarily sell through the use of third party agents. Their insurance product offerings include:
- Auto Insurance
- Homeowners Insurance
- Condo Insurance
- Renters Insurance
- Flood Insurance
- Boat Insurance
- Yacht Insurance
- Umbrella Insurance
- Wedding Insurance
- Special Event Insurance
- Business Owner’s Policy
- Commercial Auto Insurance
- Commercial Umbrella Insurance
- Workers Compensation
- Commercial Property Insurance
- Commercial Casualty Insurance
Additionally, they offer a list of specialized risk insurance coverage for industry specific needs. Some of the industries that they provide specialized coverage for include:
- Financial Institutions
- National Programs
- Oil & Gas
- Public Sector Services
Travelers Insurance Rates (Auto)
Our auto quote test shows that Travelers Insurance rates are higher than the average from the other companies we have obtained quotes for. A 30-year-old married couple with no accidents was quoted at $213 per month, while our running average across all reviewed companies is $175 as of the time of this review.
It is important to note that each insurance company has their own underwriting guidelines, and what may be more expensive during our test may actually be less expensive for specific individuals or families. That being said, our rate test is meant to be a guide to help point people in the right direction when using price as a major factor in determining which company will best suit their needs.
Travelers Insurance Claim Process (Auto)
Travelers allows policyholders and family members to start claims in one of two ways: 1) they can call the claims hotline at 800-252-4633, or 2) file a claim online using the company website. Business claims are handled by a special department depending on which type of claim, and those numbers are found on the website.
Once a claim is started with a representative or online, the policyholder will be issued a claim number that they can use to follow up on the status of their claim. Claim status can be obtained by either calling the claims hotline, or visiting the travelers website and inputting the claim number along with the date of the incident or loss.
Travelers Insurance Better Business Bureau
Travelers Insurance (listed as Travelers Companies, Inc.) currently has an A rating with the Better Business Bureau, and has been accredited since 2010. In the last three years there have been 363 complaints resolved, 261 with the help of the BBB and 102 in which the customer was not satisfied but the BBB felt that Travelers made a good faith effort to solve the issue.
Travelers Insurance Overall Rating
Travelers appears to be a decent company, given the size in which they have grown to. With some of the other large insurance companies we have reviewed, they tend to have quite a few more complaints on sites like the BBB and other consumer complaint websites, but relatively, Travelers Insurance appears to have less.
Where Travelers loses points in our rating is in their pricing. As of this review, there has only been one other insurance carrier that had a higher premium when we ran our rate quote test. While this can definitely be reduced by combining more coverage under the Travelers umbrella, it still appears that they may be more expensive as a whole.
The bottom line is they appear to be a decent choice for someone who has complicated insurance needs or is willing to pay a bit more to work with an agent. For price conscience shoppers looking for the best rates on coverage, a direct to consumer insurer would probably be the best choice. For a good direct insurance company, look at Progressive and Geico.
Travelers Insurance Contact Information
385 Washington St.
Saint Paul, Minnesota 55102
Travelers is a large, full service insurance company that provides both personal and business insurance related …
Best Insurance Quote Providers:Auto Insurance - Liberty Mutual
Home Insurance - Liberty Mutual
Life Insurance - QuinStreet Life
Health Insurance - eHealthInsurance
Business Insurance - Hiscox Insurance
About the Author
I am a former insurance agent turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.