Horace Mann Insurance Summary
Headquartered in Springfield, Illinois, Horace Mann was founded in 1945 as the Illinois Association Mutual Insurance Company but the name was changed later to honor a 19th century U.S. senator who was an ardent and steadfast supporter of public education.
Marita Zuraitis is the President and CEO of Horace Mann. Gabriel Shaheen is Chairman of the board of directors.
Horace Mann includes several affiliates and subsidiaries, including Horace Mann Insurance Company, Horace Mann Life Insurance Company, Horace Mann Life Lloyds, Horace Mann Property & Casualty Company, and the Teachers Insurance Company.
Along with insurance, the company also provides annuity programs for school districts in the United States, hosts an educator advisory panel, offers education awards and recognition programs, provides free education and teacher resources and has formed a partnership with DonorsChoose.org to allow education professionals to seek donations for teaching tools and resources.
In 2014, the company was named as one of the Top 50 Most Trustworthy Financial Companies by Forbes Magazine after being honored as one of Forbes Top 100 Most Trustworthy Companies in 2013.
With its focus on educators, Horace Mann offers a full line of personal insurance products.
- Home Insurance — Products include homeowners insurance, renters insurance, identity theft coverage and optional replacement cost coverage. Its Homeowner Educator Advantage® endorsement provides additional coverage, typically waived deductible for certain occurrences, where available.
- Auto Insurance — Car insurance is available separately or packaged with homeowners. Educator Advantage® is also available on auto insurance. Auto and home products and services are not available in Hawaii, Kentucky, Mississippi, New Jersey, and New York.
- Life Insurance — Horace Mann offers term life, whole life, universal life, and variable universal life policies. Life insurance and fixed annuity products are not available in New Jersey and New York.
Disability Income Protection Insurance is also offered, but not available in all states.
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Although Horace Mann has a limited network of agents, it provides customers with the ability to get quotes on their website if you qualify. Horace Mann has reasonable rates for a company that works primarily through agents, and discounts are available for many of their policyholders.
Customers are asked to register online, but once they have, claims can be made directly on the website. To speak to a claims representative, customers can call 800-999-1030.
Auto glass claims can be made by calling 888-321-9391 or by scheduling a repair through safelite.com which services Horace Mann auto glass claims.
Horace Mann Companies is not accredited by the Better Business Bureau, but it carries an A+ rating. In the last three years there have been 31 customer complaints filed with BBB against Horace Mann. Four were billing issues. Twenty-six were problems with product/service. Eighteen complaints were closed in the last 12 months.
Horace Mann has surprisingly high ratings on consumer review websites compared to most other insurance companies. Reviews left by consumers tend to be negative in this field, so 2.5 out of five stars with over 171 ratings (On FreeAdvice.com) is a very high score. That does not mean the organization is free of complaints, just that there are more people willing to give them a good rating than we usually see.
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Horace Mann appears to be a good choice for those in the education field. They have relatively high customer satisfaction scores and provide the typical insurance coverage an individual or family would need. Their rates are reasonable compared to many other agent-driven companies.
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About the Author
I am a former insurance agent turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.