Erie Insurance Overview
Erie Insurance is a multi-line insurer that provides products in 11 states plus Washington D.C. Their coverage area includes Illinois, Maryland, Indiana, Ohio, North Carolina, New York, Wisconsin, Virginia, West Virginia, Tennessee, and Pennsylvania.
Founded in 1925, Erie Insurance started as an auto insurer before adding fire coverage in 1940. Headquartered in Erie, Pennsylvania, they employ over 4,000 people and are the second largest car insurance company in Pennsylvania. They rank 13th in terms of size in the insurance industry, and operate a life insurance business as well.
Erie Insurance sells their products primarily through the use of third party agents, which means they are independent contractors and not actually employed by the insurance company.
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Erie Insurance Companies
Erie Insurance operates or has operated under a handful of different names. As with many insurance companies, different divisions may have a slightly different name. Here are some of the main names associated with the company:
- Erie Insurance
- Erie Insurance Group
- Erie Insurance Exchange
- Erie Indemnity Company
- Erie Family Life Insurance Company
Erie Insurance Products
Erie Insurance is a full-service provider that offers a wide array of products to their customers. Their list of insurance and financial related products include:
- Auto Insurance
- Homeowners Insurance
- Renters Insurance
- Condo Insurance
- Mobile Home Insurance
- Flood Insurance
- Personal Umbrella Insurance
- Boat Insurance
- Inland Marine Insurance
- Identity Theft Protection
- Whole Life Insurance
- Universal Life Insurance
- Term Life Insurance
- Group Life Insurance
- Individual Retirement Accounts (IRA)
- Business Property and Liability Insurance
- Business Automobile Insurance
- Workers Comp
Erie Insurance Rates
Since Erie Insurance does not offer coverage in California, we had to run our rate test based on a New York zip code. We chose one on Manhattan and ran the test with the same details as we do with all the other reviews.
The result was a monthly premium of $299.50, which is substantially higher than all other tests we have done. After doing some research we found that on average, car insurance in New York costs more than California, so it is not fair to compare these prices straight across.
Statewide, New York costs about 25% more than California. To account for the fact that we chose Manhattan, we added another 5% to the rate increase. At the time of this review, the average Southern California quote was $169.88. Adding 30% to that rate gives us $220.84, which gives a much better comparison.
After accounting for the cost difference in the two states, Erie Insurance still comes in about $80 higher than the average quotes we have ran. That does not by any means price them out from their competition, since many of the full service insurance companies cost about the same when calculating the cost difference between states. Where they lose on price is when compared to direct providers like GEICO and Esurance.
Erie Insurance Claim Process (Auto)
Erie offers a few different ways to file a car accident claim. You can call your Erie agent and they can get it started, you can get in contact with one of their claims offices during business hours, you may file a claim online, or you can call their 24-hour support line any time of day or night.
Once a claim has been started, you are assigned a representative that will handle the process. If the accident is a major one with injuries and a lot of property damage, additional people will get involved, as these tend to be much more complex.
Erie Insurance Better Business Bureau
Erie Insurance is not accredited and currently maintains an A+ rating with the Better Business Bureau (BBB). They have had 85 complaints in the last three years and 28 in the previous 12 months. The primary complaint is classified as Problems with Product or Service.
Of the 85 complaints in the previous three years, 53 have been resolved with the assistance of the BBB, while 32 were unresolved even though the BBB felt Erie Insurance made a good faith effort to fix the issue.
Erie Insurance Overall Rating
Erie Insurance appears to be an average insurance company with typical products and services. Their auto quote that we ran is on the higher end of the price spectrum, but that is pretty typical for full service insurance companies that operate primarily through third party agents.
Erie would be a good choice for someone with a complicated insurance portfolio who needs an expert to help them. You can expect to pay more than going through a direct insurer, but that is normal when using outside help. By packaging most of all of your insurance products with Erie, you can qualify for multi-policy discounts as well.
Individuals and families that have at least a basic understanding about insurance, have few insurance needs, and are trying to save money would be better served with a direct insurer like GEICO or Progressive. Since they operate primarily over the phone and through their website, the premiums are often lower because they do not have to pay a third party salesperson’s commission.
Erie Insurance Contact Information
100 Erie Insurance Place
Erie, PA 16530
Erie Insurance is a multi-line insurer that provides products in 11 states plus Washington D.C. Their coverage area i…
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About the Author
I am a former insurance agent turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.